Clerical Associate

14 hours ago


New York, United States NYC Health Hospitals Full time
Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

NYC Health+ Hospitals/Elmhurst Operations Clerical Associate IV function is to assist as a telephone operator with the incoming calls, internal and external, via all incoming lines - Stat, Administration, ED Consult, Operations Call Center and Operator lines with a rotating schedule in a department that functions 24 hours/7 days (weekends, holidays and all tours).

Duties & Responsibilities

  • Maintain and follow exceptional customer service practices
  • Answer EHC internal service calls from employees requesting Engineering & Maintenance, Environmental Service, Linen, Biomedical and Materials Management services
  • Answer Elmhurst and Queens Hospital internal/external telephones via CISCO Finesse System and established STAT lines.
  • Usage of the TMS online work order system and Cisco Finesse system for employee and departmental info
  • Creation of web-based work order requests
  • Follow up with departments for status updates and closure
  • Escalation procedures to departmental management for quick assessment
  • Data entry into systems regarding work order details
  • Emergency announcements via overhead PA and WebXchange paging system
  • STAT, ED Consult, ERT and other emergency call event reporting
  • Monitor respiratory, oxygen and engineering alarms
  • Fire and Disaster plan notification and follow up process
  • Cover additional tours according to staffing levels required

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online at employment.nychhc.org.

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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