Clerical Associate
14 hours ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
8:00 A.M - 4:00 P.M
Job Description
NYC Health+ Hospitals/Elmhurst Operations Clerical Associate IV function is to assist as a telephone operator with the incoming calls, internal and external, via all incoming lines - Stat, Administration, ED Consult, Operations Call Center and Operator lines with a rotating schedule in a department that functions 24 hours/7 days (weekends, holidays and all tours).
Duties & Responsibilities
- Maintain and follow exceptional customer service practices
- Answer EHC internal service calls from employees requesting Engineering & Maintenance, Environmental Service, Linen, Biomedical and Materials Management services
- Answer Elmhurst and Queens Hospital internal/external telephones via CISCO Finesse System and established STAT lines.
- Usage of the TMS online work order system and Cisco Finesse system for employee and departmental info
- Creation of web-based work order requests
- Follow up with departments for status updates and closure
- Escalation procedures to departmental management for quick assessment
- Data entry into systems regarding work order details
- Emergency announcements via overhead PA and WebXchange paging system
- STAT, ED Consult, ERT and other emergency call event reporting
- Monitor respiratory, oxygen and engineering alarms
- Fire and Disaster plan notification and follow up process
- Cover additional tours according to staffing levels required
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
If you wish to apply for this position, please apply online at employment.nychhc.org.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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