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Assistant Store Manager

4 months ago

Chicago, United States Speed Queen Laundry Full time

Purpose:

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.

Position Responsibilities:

Primary:

* Human Resources: Participates in certain aspects of the employee life cycle, including:
* Recruitment and selection.
* Orientation and training.
* Employee development.
* Hourly scheduling and payroll management.


* Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.


* Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.


* Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.


* Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.


* Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.


* Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.


* Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.


* Policies and Procedures: Ensure that all company policies and procedures are followed at all times.


* All other duties, as assigned.



Position Qualifications:

Knowledge/Experience:

* Minimum of two years retail experience is preferred.
* Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities:

* Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
* Ability to manage multiple tasks at one time.
* Build strong customer relationships quickly.
* Basic computer skills, including some exposure to Microsoft Office products.
* Able to work a flexible work schedule, including nights and weekends.

Education:

* High School Diploma/GED.

Physical Requirements:

* Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

* Position Title: Assistant Store Manager
* Department: Laundry Stores
* Reports To (Title): Store Manager
* Review Date: July 2018
* FLSA Status: Non-Exempt
* Location: Varies