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Technical Service Advisor

4 months ago

Janesville, United States GEA Group Full time

Join Our Dynamic Team as a Technical Service Advisor at GEA

Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Technical Service Advisor to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.

Is responsible for planning and coordination of repair orders in our network of Repair Workshops.

Responsibilities / Tasks

* Provides Support to customers, Service sales, sales, Team Leads Regional manager, and service technicians with resolving complex technical issues identified by the service team. Support is provided by phone, Remote support, in person, on site or by email as required.
* Drive optimal technical service support for the Country including Canada and Caribbean islands in conjunction with global 2nd level support team (Germany).
* Address all Ticket Desk requests for technical support for the Country including Canada and Caribbean islands.
* Work in the marine business unit, (Marine oil & Gas Etc.)
* Liaise with engineering colleagues both in US and Germany. (Process, electrical and Plc documentation needs etc.)
* Maintain scheduling of marine service technicians.
* Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial measures.
* Ability to Upload and download programs to PLC's.
* Document support request and actions taken with detailed written service reports.
* Collect, record, and transcribe data within C4C, SAP and CRMoP
* All other duties as assigned or directed by management.

Your Profile / Qualifications

* Supports customers, technicians & teams to provide world-class technical & training support.
* Considerable impact on customer satisfaction with the service business.
* Fulfil company expectations and develop best-in-class service.
* Continuously optimize service excellence.

GEA offers competitive pay and great benefits.

* 11 Paid Holidays
* PTO - Paid Time Off
* Medical Plans
* Dental Insurance
* Vision Insurance
* Health Savings and Spending Accounts
* Tuition Reimbursement
* 401k with excellent employer match
* Wellness Incentive Program
* Employee Assistance Program

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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