Call Center Agent

2 weeks ago


Sulphur Springs, United States i3 Verticals, Inc. Full time

JOB TITLE: Call Center Agent

DEPARTMENT: Public Sector

REPORTS TO: Director of Operations/Call Center Supervisor

SUPERVISORY RESPONSIBILITIES: None

JOB LOCATION: Sulphur Springs, Texas

TRAVEL: none

SUMMARY OF POSITION:

Collect on delinquent criminal cases over the phone, via mail, and website.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Making and/or receiving calls from defendants
* Provide guidance to defendants on payment options for delinquent cases
* Maintain record of defendants on payment plans with GHS
* Process return mail and mark as bad address in GHS system
* Skip tracing for good address and phone numbers as scheduled/needed
* Assist with morning mail and afternoon mail duties as needed
* Assist with weekly mailer as needed
* Assist Call Center Supervisor and Operations Manager with office tasks as needed

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* High School Diploma
* Basic computer knowledge and keyboarding skills
* Basic math skills
* Ability to troubleshoot minor issues
* Ability to use reasoning and deduction to locate accurate information
* Must be able to maintain focus and be self-motivated

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* Computer experience preferred
* Bilingual preferred but not required


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