Call Center Team Lead

3 weeks ago

Colorado Springs, United States Systems Integration Inc Full time
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry

We are hiring a Call Center Supervisor/Team Lead to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week.

This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate.

The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training.

Job Requirements:
  • Must be a US citizen and be able to obtain a public trust clearance.
  • Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls.
  • Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems.
  • Excel at reading comprehension, understanding written communications in work related documents.
  • Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives.
  • Responsible for the development of direct reports through weekly coaching, and quality inspection.
  • BA Degree preferred.

SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including paid vacation, 10 paid holidays per year.

  • Call Center Representative

    4 days ago

    Colorado Springs, United States Luxury Bath Technologies Full time

    Bordner Home Improvement Company / Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by Call Center, Representative, Customer Service, Retail, Construction

  • Call Center Representative

    5 days ago

    Colorado Springs, United States Luxury Bath Technologies Full time

    Bordner Home Improvement Company / Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we...

  • Call Center Representative

    3 days ago

    Colorado Springs, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionBordner Home Improvement Company / Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath...

  • Call Center Representative

    4 weeks ago

    Colorado Springs, United States Cellular Sales Full time

      Call Center Representative Customer Service | Business DevelopmentCellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales...

  • Confirmation Call Center Manager

    2 months ago

    Colorado Springs, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionConfirmation Call Center ManagerCreating a fresh solution to bath remodeling, Bath by Nex-Gen offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Call Center Customer Service Representative

    5 days ago

    Colorado Springs, United States Peak Dental Services Full time

    Job Type Full-time Description Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off. Dynamic Call Center Customer Services Representative with experience...

  • Call Center Customer Service Representative

    5 days ago

    Colorado Springs, United States Peak Dental Services Full time

    Job Type Full-time Description Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off. Dynamic Call Center Customer Services Representative with experience...

  • Call Center Customer Service Representative

    5 days ago

    Colorado Springs, United States Peak Dental Services Full time

    Job Type Full-timeDescriptionPeak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off.Dynamic Call Center Customer Services Representative with experience in...

  • Team Lead

    3 days ago

    Colorado Springs, United States Planet Fitness Full time

    Benefits:* Dental insurance* Employee discounts* Health insurance* Opportunity for advancement* Paid time off* Training & development* Vision insuranceBASELINE FITNESSJob DescriptionJob Title: Team LeadReports to: Club ManagerStatus: Full Time / Non-ExemptJob SummaryResponsible for assisting in the oversight of gym operations to ensure positive member...

  • Team Lead

    5 days ago

    Colorado Springs, United States Planet Fitness Full time

    Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance BASELINE FITNESS Job Description Job Title: Team Lead Reports to: Club Manager Status: Full Time / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member...

  • Team Lead

    5 days ago

    Colorado Springs, United States Party City Holdings Inc Full time

    Team Lead in Colorado Springs,CO at Party City Holdings Inc. The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finish. Here’s your chance to help create lasting memories and make joy easy for people everywhere....

  • Call Center Member Service Representative

    5 days ago

    Colorado Springs, United States Ent Credit Union Full time

    ** Call Center Member Service Representative - Colorado Springs, CO** **Job Category****:** Call Center **Requisition Number****:** CALLC02836 Showing 1 location **Job Details** **Description** Ent is Colorados largest credit union, leading a legacy of more than 60 years. Our reputation is built on trust, integrity, innovation and exceptional customer...

  • Team Lead

    5 days ago

    Colorado Springs, United States Torchy's Tacos Full time

    Here’s what we need: We’re looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House...

  • Real Estate Agent: Inbound Leads

    5 days ago

    Colorado Springs, United States The Colorado Home Team Full time

    Job DescriptionJob DescriptionMust be Full TimeAre you passionate about real estate and wanting to grow your own real estate business? The Colorado Home Team is the most powerful coaching team in Colorado for agents who want to be full time sales professionals committed to hitting a 6-figure income in the next 12 monthsWhy Join Us?Focus on What Matters: Let...

  • Pinchaser/Mechanic at PINHEADZ BOWLING CENTER

    1 month ago

    Colorado Springs, United States PINHEADZ BOWLING CENTER Full time

    Job DescriptionJob DescriptionPinHeadz Bowling Center in Colorado Springs, Co. is looking for a Part Time Pinchaser/Mechanic to join our 15 person strong team. We are located on 1867 North Circle Drive. Our ideal candidate is self-driven, ambitious, and hard-working.ResponsibilitiesWork on pinsetter machines, replacing parts, cleaning pins, catching calls,...

  • Pinchaser/Mechanic at PINHEADZ BOWLING CENTER

    1 month ago

    Colorado Springs, United States PINHEADZ BOWLING CENTER Full time

    Job DescriptionJob DescriptionPinHeadz Bowling Center in Colorado Springs, Co. is looking for a Part Time Pinchaser/Mechanic to join our 15 person strong team. We are located on 1867 North Circle Drive. Our ideal candidate is self-driven, ambitious, and hard-working.ResponsibilitiesWork on pinsetter machines, replacing parts, cleaning pins, catching calls,...

  • Call Center Supervisor

    2 weeks ago

    Palm Springs, California, United States MidLantic Urology Full time

    : Call Center SupervisorMidLantic Urology was founded on the desire to advance urology health care for our patients. Our merger of the top urology groups in Philadelphia not only gives us the most recognizable and skilled urologists but also empowers us with the resources to continue to innovate with the most advanced treatments backed by clinical...

  • MSTC Instructor/Operator Team Lead

    4 days ago

    Colorado Springs, United States Advanced Computer Learning Company Full time

    Job DescriptionJob DescriptionTITLE: Instructor/Operator Team LeadFULL-TIMELOCATION: Fort Carson, ColoradoCOMPANY: Advanced Computer Learning Company, LLC (ACLC)Please upload a copy of your current certifications in addition to your resume.Job DetailsInstructor/Operator Team LeadThe I/O-Team Lead role provides training support services for the Medical...

  • Restaurant Team Lead

    2 days ago

    Colorado Springs, United States Torchy's Tacos Full time

    Here’s what we need: We’re looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House...

  • Restaurant Team Lead

    4 days ago

    Colorado Springs, United States Torchy's Tacos Full time

    Here’s what we need: We’re looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House...