Customer Service Representative I

2 weeks ago

Saint Petersburg, United States Cogent Infotech Corporation Full time
Credit Specialist
Start time is 9am EST
Job Summary:
  • Assists in the overall credit and collection process, providing analytical support for credit risk management and month-end reporting to corporate management.
  • Work closely with our customer portfolios and obtaining payments for processing and required auditing.
  • Review customer orders; analyzing customer Account Receivable balances, status, and trends; to reconcile customer deductions and disputes in compliance with corporate policy.
  • Building professional relationships within assigned portfolios.
Position Responsibilities:
  • Review customer accounts to meet Accounts Receivable goals, DSO and Collection needs.
  • Research available internal and external reports related to assigned customer portfolio to determine any release of incoming orders using our credit risk policy to minimize our credit exposure.
  • Works cross functionally in a collaborative way to resolve customer challenges.
  • Contacting customers by phone, email and or mail to acquire payments on past due amounts, refund any credit(s) owed, address NSF and or Chargebacks in helping to reduce any bad-debt write-offs.
  • Prepares month end reports, as well as customer specific projects as needed.
  • Participate and contribute to our Accounts Receivable over-view meetings.
Requirements:
  • Minimum 2 years demonstrated, credit, collection, customer service or accounts receivable experience.
  • High school education or GED required.
  • Proficient computer skills using Microsoft Windows, Excel and Outlook
  • This role must be performed using a computer screen, keyboard, and mouse, in conjunction with operating a telephone.
  • Detail oriented with strong analytical skills and problem-solving ability.
  • Able to handle difficult or challenging credit / collection situations with diplomacy, tact, and professionalism.
  • Able to work in a very fast paced environment and meet deadlines
  • Possess effective interpersonal, oral and written communication skills.

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