Front Desk Associate $22.75/hr

3 weeks ago

Breckenridge, United States Breckenridge Grand Vacations Full time

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024 we were recognized by USA Today as a national top workplace BGV is all about Sharing Smiles, including putting smiles on the faces of our employees Learn more about BGV, including our three-decade history of success, here breckenridgegrandvacations.com.  Compensation for this full-time position is $22.75/hr. The salary offer to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package.

Paid time off including vacation, sick leave, parental leave and paid volunteer time off

* Retirement plan
* Twice yearly bonus
* Employee recruiting bonus
* Tuition reimbursement program
* Professional development
* Employee Wellness programs to support physical and mental health
* Sustainability programs to support the health of the planet
* BGV's unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV's Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.
* This position includes a Skills Testing program that starts after a minimum 90 days of employment. Employees who complete the program are eligible for an increase in compensation. See below for more details.

ESSENTIAL DUTIES AND RESPONSIBILITIES of Front Desk Associate include without limitation:

Welcome owners and guests with a smile

* Manage registration and room assignments. Answer questions about resort services and amenities, shopping, dining, entertainment and directions.
* Direct all owners and guests to the Concierge for additional resources.
* Understand the benefits of BGV vacation ownership, assisting owners and guests with requests for future reservations
* Inform Housekeeping and Engineering departments of daily arrivals, departures and same day reservations, ensuring room availability. Manage Housekeeping and Engineering requests in software system.
* Operate resort switchboard and phone system.
* Assist owners and guests with purchases from the lobby store.
* Keep guest folios accurate, interacting with Night Auditor as needed.
* Uphold BGV, department, and resort standards, culture, and policies.
* Respond promptly to email and voicemail.
* Wear proper uniform and name badge, adhering to BGV appearance standards.
* Pursue learning & development, cross-training, and attend companywide training sessions and department staff meetings.

SKILLS TESTING PROGRAM:

Front Desk Associates are eligible for advancement after a minimum 90 days of employment. Reference the Front Desk Associate II Testing Program for further details, available upon request. Employees are eligible to become a Front Desk Associate II once they have all the skills of a Front Desk Associate plus these skills:

* OneBGV Front Desk: Interdepartmental shadowing, Parking/violator knowledge, Tough call/interaction skills
* TSW Skills: Advanced TSW knowledge, Owner Relations training
* Night Audit: Advanced Folio training, Shift-4 training, Basic security training
* Activities: Activity Training, Escape Room training
* Market: Vendor knowledge, Lightspeed training, Market/Grand Essentials Audit training
* Manager on Duty (MOD): Standard operating procedure knowledge, MOD training, Post-Stay Survey training

ESSENTIAL DUTIES AND RESPONSIBILITIES of FDA II Include without limitation:

* Perform all the duties of a Front Desk Associate.
* Serve as the senior member of the Front Desk staff during Front Desk shifts by providing expert knowledge and ability in TSW.
* Demonstrate and reinforce proper procedures as part of the Front Desk staff.
* Support Night Audit coverage and reinforce all proper Night Audit processes and procedures by utilizing appropriate systems and programs.
* Support and cover Front Desk shifts at other properties, upholding and supporting a working knowledge of those properties' processes and procedures.
* Support and assist with Activities duties in the form of running Escape rooms, covering In-house Activities, and building & delivering gift baskets.
* Show a positive example of gracious, welcoming, and professional behavior to all members of the property, including owners and guests, coworkers, and vendors.
* Support and assist with Bell / Valet duties in the form of luggage assists, valeted vehicles and conducting parking counts & violator checks.
* Support the Front Desk Supervisor with keeping Front Desk Agent training information accurate, complete, and available to staff.
* Support the Front Desk Supervisor with providing staff training and ensure training is thorough and occurs on a regular basis.
* Assist the Front Desk Supervisor in overseeing inventory and supplies and placing orders as needed. Verify delivered and received.
* Assist with ordering and receiving of Market/Grand Essentials orders, conducting monthly Market/Grand Essentials inventory and audits, while maintaining positive vendor relationships, and always supporting proper procedures.
* Foster strong cross-departmental communication and synergy.
* Help coordinate Front Desk Associate work by prioritizing and delegating tasks to completion and act as a point of escalation when a supervisor or Manager is unavailable.
* Work alongside other Front Desk Associates and take ownership of issues and ensure that they are completed to the highest degree without supervision.
* Support resolution of all guests' complaints and concerns acting as the Manager on Duty adhering to all safety standards.
* Support and assist with Post Stay Survey responses.
* Assist with additional duties as assigned by the Front Desk Supervisor, Assistant Guest Services Manager, and Guest Services Manager.

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