Front Desk Associate I $22.75/hr, Full-Time

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024 we were recognized by USA Today as a national top workplace BGV is all about Sharing Smiles, including putting smiles on the faces of our employees Learn more about BGV, including our three-decade history of success, here at breckenridgegrandvacations.com. Compensation for this full-time position is $22.75/hr. The salary offer to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package.

Paid time off including vacation, sick leave, parental leave and paid volunteer time off

Group life insurance

Health, vision and dental insurance plans

Retirement plan

Twice yearly bonus

Employee recruiting bonus

Tuition reimbursement program

Professional development

Employee Wellness programs to support physical and mental health

Sustainability programs to support the health of the planet

BGV's unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV's Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.

ESSENTIAL DUTIES AND RESPONSIBILITIES include without limitation:

Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
Respond to guest and owner inquiries regarding reservations and use of ownership.
Be completely knowledgeable and capable of making all types of reservations for guests and owners and assist them in making reservations whenever possible rather than sending guests to the Reservations department
Act as resort telephone operator and answer the switchboard phone as needed.
Verify accuracy of guest room folios and make necessary corrections. Interact with Night Auditor as needed.
Ensure that both Housekeeping and Maintenance are informed of daily arrivals and departures, as well as any same day reservations, and ensure units are properly locked off for arriving guests.
Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests.
Assist in operating the Grand Essentials store.
Maintain and manage various projects. Be proactive in the design and implementation of systems to complete the projects. Take the initiative to make the projects successful. Submit monthly measurable results.
Foster strong cross department communication and synergy.
Enforce resort policies, as needed, following resort protocol.
Cross-train with the Activities Desk and Night Audit to cover and assist as needed.
Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
Respond promptly to all email and voicemail correspondence.
Maintain a positive working relationship with all contacts, always being helpful and courteous.
Wear proper uniform and name badge and adhere to Company appearance standards at all times.
Attend and participate in company-wide training sessions and department staff meetings.

EDUCATION/EXPERIENCE: Previous customer service experience preferred.

COMPUTER EXPERIENCE: Knowledge of Microsoft Office programs (Outlook, Word, Excel) with a minimum of one year of use of these programs. Ability to operate office equipment such as a calculator, copier, fax, phone, and scanner. Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Must have knowledge of the internet and possess the ability to navigate it. Ability to utilize appropriate programs using a mobile device.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret business correspondence, instructions, memos, procedures, routine reports, rules and schedules. Ability to write business correspondence and notes in the system. Ability to effectively present information and respond to questions from guests, owners, other employees of the organization, managers, outside vendors and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate commissions, discounts, interest, percentages and rates.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Stand and work at a computer workstation (using mouse and keyboard) over 2/3 of the time.
Speak and listen over the telephone, radio and in person over 2/3 of the time.
Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time.
Reach with arms over 2/3 of the time.
Walk between 1/3 and 2/3 of the time.
Sit, stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
Push against something, with steady force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
Lift between 10 and 25 pounds between 1/3 and 2/3 of the time.

Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

Office or administrative environment over 2/3 of the time.
Close quarters, narrow aisles, passageways and other areas that could cause claustrophobia between 1/3 and 2/3 of the time.
Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
Extreme cold, below 32 degrees, for periods of more than 1 hour under 1/3 of the time.
Moving mechanical parts or moving vehicles under 1/3 of the time.
Fumes and airborne particles under 1/3 of the time.
Pets and pet dander in and around the pet-friendly resort.
Moderate noise.