Employee Benefits Concierge
1 month ago
MediLodge is a leading provider of long-term skilled nursing care and short term rehabilitation options throughout Michigan. We are looking for a compassionate expert communicator to serve as an Employee Benefits Concierge. This position is designed to provide "white glove" customer service, where personalization and special attention are paid to each and every employee who seeks assistance with understanding our comprehensive benefits package.
Summary: This position serves as a resource advocate focused on assisting all employees with understanding the company benefits package. After employees work with our Employee Benefits Concierge, they should be able to navigate their available benefits more successfully based on their unique and individual needs.
If Your Response is "Yes" to the Following Questions, We Want to Hear From YouHave you 2+ years of higher education experience?Do you have 3+ years of experience in employee benefits and are willing to gain a detailed understanding of its multiple components?Do you have the ability to connect with employees who may have a benefits question, extract the problem, and quickly work with the employee to find the resolution?Can you be flexible to multi-task various elements of employee assistance?Are you able to provide superior customer service support through the completion of the individual employee experience?Do you have excellent communication skills?Do you have a strong working knowledge of employee benefits software and the Microsoft product suite?
Responsibilities:
Responsible for communication to employees for post-enrollment benefit questionsHelp providers become aware of their options to join our benefit networkHave a compassionate and empathetic approach to assisting employeesDesign individualized strategies to mitigate employee concerns regarding:
NetworksDeductiblesCo-PaysPre-AuthorizationsCosts to the employeeMaintain a high-level understanding of how to maneuver through each plan
Establish the clear path to employee benefit resolution with all lines of coverage as well as with the internal company departments
Performs other duties as assigned
Thank you for considering a career with us
We can't wait to meet you
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