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Concierge

4 months ago

Washington, United States FirstService Residential Full time

**Job Overview:Â** Â

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Providesexceptional customer service\. Meets and greets residents; checks guests and service providers in/out\. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms\.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work\. Walks the building premises as directed for monitoring purposes\.Â

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**This position is Fridays & Saturdays 11pm\-7am\.Â**

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**Your Responsibilities:Â** Â

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+ Providesexceptional customer service\.ÂÂ
+ Meets and greets residents; checks guests and serviceproviders in/out\.ÂÂ
+ Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms\.ÂÂ
+ Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work\.ÂÂ
+ Walks the building premises as directedfor monitoring purposesÂ

+ Monitors and controls access to the buildingÂ
+ Resolves and follows\-up on all complaints/issues, escalating to supervisor if necessaryÂ
+ Providesgeneral concierge services as well as administrative clerical work when neededÂ
+ Helpsmaintaina safe and secure environment throughout the building/property\(s\)Â
+ Walks the building premises as directed for monitoring purposesÂ

+ Have the ability tounderstand and complete all required formsÂ
+ May be assigned other duties by supervisorÂ

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**Skills & Qualifications:Â** Â

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+ Ability to manage multiple prioritiesÂ
+ Demonstrates excellent customer service,communicationand time management skills\.Â

+ Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel\.ÂÂ
+ Command of information system hardware/software is preferredÂ
+ Good written and verbal communication skillsÂ
+ Strong customer service and interpersonal skillsrequiredÂ
+ Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions\.Â

+ Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment\.Â
+ Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctionsÂ
+ Ability to lift 30 â 50lbsÂ
+ Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessaryÂ
+ Handle, finger, grasp and lift objects and packages; must be able to reach with handsand armsÂ

+ The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of timeÂÂ
+ Must have the ability to detect auditory and/or visual emergency alarmsÂ
+ Occasional overtime may berequiredÂ
+ Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings\.Â

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**Compensation** **:Â** Â

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$18\.00perhourÂ

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**Disclaimer Statement** **:** **Â** Â

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The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification\. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job\. This is not anall\-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time\.Â