Employee Benefits Concierge
3 weeks ago
Summary: This position serves as a resourceadvocate focused on assisting all employees with understanding the company benefitspackage. After employees work with our Employee Benefits Concierge, they shouldbe able to navigate their available benefits more successfully based on their uniqueand individual needs.
If Your Response is "Yes" to the Following Questions, We Want to Hear From YouHaveyou 2+ years of higher education experience?Doyou have 3+ years of experience in employee benefits and are willing to gain adetailed understanding of its multiple components?Doyou have the ability to connect with employees who may have a benefits question,extract the problem, and quickly work with the employee to find the resolution?Canyou be flexible to multi-task various elements of employee assistance?Areyou able to provide superior customer service support through the completion ofthe individual employee experience?Doyou have excellent communication skills?Doyou have a strong working knowledge of employee benefits software and the Microsoftproduct suite?Responsibilities:
Responsible for communication to employees for post-enrollment benefit questionsHelp providers become aware of their options to join our benefit networkHave a compassionate and empathetic approach to assisting employeesDesign individualized strategies to mitigate employee concerns regarding:
NetworksDeductiblesCo-PaysPre-AuthorizationsCosts to the employee
Maintain a high-level understanding of how to maneuver through each planEstablish the clear path to employee benefit resolution with all lines of coverage as well as with the internal company departmentsPerforms other duties as assigned
Thank youfor considering a career with us
We can't wait to meet you
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