Customer Service Representative
24 hours ago
As a Customer Service Representative at Oldcastle BuildingEnvelope, you will play a vital part in delivering exceptional customer experiences. This role offers an exciting opportunity to grow with our industry-leading company.
We are seeking motivated individuals who want to build their careers with us. You will be equipped with the knowledge and skills necessary to succeed in this challenging and rewarding position. With our strong track record of promoting from within, opportunities for advancement into higher roles of responsibility and pay are abundant.
This is a perfect fit for someone who approaches their work professionally, values teamwork, and wants to make a positive impact every day.
Key Responsibilities:
- Maintain a broad understanding of customers, products, and services.
- Document customer interactions and transactions accurately.
- Listen attentively to customer needs and concerns, demonstrating empathy and advocating on their behalf.
- Process phone, fax, and email orders promptly, adhering to cutoff times and other time constraints.
- Coordinate between sales and production teams to meet customer deadlines.
- Maintain effective communication channels with product and support staff.
- Proactively communicate with customers regarding expected delivery dates and times.
- Resolve product or service issues by clarifying customer complaints, determining root causes, selecting and explaining optimal solutions, expediting corrections, and following up to ensure resolution.
- Travel with outside sales personnel as required to promote customer relations.
- Assist sales staff in expediting orders and communicate with production regarding orders.
- Greet customers in a courteous, friendly, and professional manner.
- Participate in internal educational sessions to enhance knowledge of products and job skills.
- Manage small projects and maintain good relationships with customers and colleagues.
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