Customer Service Representative
2 weeks ago
Dispatcher
Tempe, AZ
Job Description
Deliver outstanding carrier and driver experience/solutions in a contact center environment through researching, problem-solving, setting appropriate expectations, and working within the Transportation network. This role requires working in a fast-paced environment and adhering to schedules for start/stop times, breaks, and lunches. You will make outbound calls to understand potential or current issues related to transportation, support workload surges, and weather-related operations by working significant overtime during high-volume peaks. You will use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis. Additionally, you will work with cross-functional teams and provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.
Responsibilities
+ Deliver exceptional carrier and driver solutions in a contact center environment.
+ Research and resolve issues within the Transportation network.
+ Adhere to scheduled start/stop times, breaks, and lunches.
+ Make outbound calls to address transportation-related issues.
+ Support workload surges and weather-related operations with significant overtime during peak periods.
+ Gather data from multiple internal systems for regular reporting.
+ Collaborate with cross-functional teams.
+ Support field teams with driver assignment, load acceptance, and driver/equipment availability.
Essential Skills
+ Problem-solving abilities
+ Call center experience
+ Technical proficiency
+ Data entry skills
+ Customer support experience
+ Logistics and supply chain knowledge
+ Intermodal and transportation understanding
Additional Skills & Qualifications
+ Call center experience handling 60-80 calls per day
+ Ability to work in unscripted environments and solve problems quickly
+ Critical thinking and de-escalation skills
+ Navigation of multiple systems and tools to find solutions
+ Adaptability to changing rules and processes
+ Performance-driven and metrics-focused
+ Self-sufficiency
+ Completed Bachelor's degree from an accredited university or equivalent experience
+ Entry-level knowledge of MS Excel and data interpretation
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Pay and Benefits
The pay range for this position is $21.00 - $21.00
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe,AZ.
Application Deadline
This position will be accepting applications until Dec 21, 2024.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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