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Installation Manager

2 months ago

Denver, United States Window Nation Full time

The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed, and the customer's satisfaction meets or exceeds company standards.

Core Role Responsibilities

* Recruits, selects, trains, and manages direct reports
* Performs Services & Measures as necessary
* Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
* Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
* Serves as customer service liaison when install related problems arise
* Works with scheduling coordinators to ensure appropriate crew assignments
* Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
* Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
* Delivers materials to job sites when required
* Approves additional costs on job sites
* Manages run rates & guild quality scores
* Maintaining a driving record that meets company's insurance standards
* Manage install jobs through completion
* Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.

Basic Qualifications

* HS Diploma or GED
* 4+ years of leadership experience
* 4+ years experience general construction knowledge
* 4+ years of warehouse management
* 3+ years of customer issue resolution experience
* Experience working with installation crews
* Valid driver's license

Preferred Qualifications

* College degree or other secondary education preferred
* High proficiency-level in Microsoft Office Suite
* Expertise in CRMs; Salesforce experience a plus
* Customer-centric mindset
* Demonstrated success in deadline-driven and high-pressure environment

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