MGM Rewards Desk Representative

4 weeks ago


Las Vegas, United States MGM Resorts Full time

THE JOB

The primary responsibility of the MGM Rewards Representative is to provide service to guests at the MGM Rewards desk, including promoting and enrolling them in the MGM Rewards program, conducting redemptions and transaction of MGM Rewards promotions, answering questions about the MGM program or the property.

STARTING PAY RATE: $17 per hour

THE DAY-TO-DAY

* Assist guests with all requests, answer questions about MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable),
* Special Event offers, program changes or update and understand and ensure consistent promotion of GameSense problem gambling program.
* Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers.
* Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP.
* Assist guests in navigating the mobile app.
* Work with VIP Services to correct hotel reservations.
* Assist host in issuing discretionary and MGM Rewards Point Comps.
* Apply MGM Rewards Points to guests' Hotel folio.
* Track and adjust receipts for members non-gaming spend.
* Redeem PO Offers, myVEGAS rewards and issue comps/FREEPLAY.
* Research, redeem and adjust Tier Credits
* Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP.
* Assist guests in navigating the mobile app.
* Work with VIP Services to correct hotel reservations
* Assist host in issuing discretionary and MGM Rewards Point Comps.
* Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo.
* Assists with promotional Slot Tournaments and event ticket distribution.

REQUIREMENTS:

* High school diploma or equivalent
* Age 21+

CERTIFICATIONS, LICENSES, REGISTRATIONS:

* Gaming Registration

THE IDEAL CANDIDATE

* Able to effectively communicate in English, in both written and verbal forms
* Able to lead and mentor a team
* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts


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