Guest Services Representative

3 weeks ago


Las Vegas, United States MGM Resorts International Full time
THE JOB:

As a Guest Services Representative, you'll be the friendly face that welcomes our guests with warmth and professionalism, while also expertly handling all phone inquiries, ensuring each interaction leaves a positive impression and meets our guests' needs.

THE DAY-TO-DAY:
  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations per authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
  • Partner with Housekeeping and other related departments to exceed guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
THE IDEAL CANDIDATE:
  • Takes pride in their work, can multitask, and describes themselves as detail-oriented
  • Proficient in basic computer skills
  • Enjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced hospitality environment
THE PERKS & BENEFITS:
  • Access to company hotel, food and beverage, retail, and entertainment discounts
  • Free meals in our employee dining room
  • Free parking on and off-shift
  • Healthcare, financial, and time off benefits


Are you ready to JOIN THE SHOW? Apply today

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