Concierge - Park MGM

1 month ago

Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

As a Concierge, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Professionally and expeditiously process all guest requests (phone, face-to-face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to amenities, rooms, restaurants, shows, cabanas, retail outlets, MGM Rewards, casino events, property promotions, etc.
  • Respond and assist with guest conflict resolutions promptly and anticipate, recognize, evaluate, and resolve any potential challenges
  • As brand ambassadors, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
  • Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
  • Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
  • As facilitators of the booking process for numerous venues, agents must stay up-to-date and knowledgeable on other department policies and procedures
  • May check-in/out hotel guests

MINIMUM REQUIREMENTS:

  • High School Diploma or equivalent

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