Emergency Dispatcher Supervisor, Police

2 weeks ago

Miami, United States City of Miami (FL) Full time

An Equal Opportunity Employer

Nature of Work

Supervisory and skilled work in the operation of police emergency communication systems, and other communications equipment on an assigned shift.

Work involves responsibility for the efficient operation of the police emergency communication systems, and other communications equipment. Duties include reviewing work performance of Emergency Dispatch Assistants and Emergency Dispatchers to ensure quality of work, as well as monitoring dispatches made by Emergency Dispatchers and the intake of calls by Emergency Dispatch Assistants. An employee of this class may assist in determining operating procedures consistent with departmental regulations. Work is performed independently and administrative and technical supervision is received from the Unit and Shift Commander, and a review of reports.

Essential Functions

Supervises Emergency Dispatchers and/or Emergency Dispatch Assistants on an assigned shift.

Receives and oversees the receipt and transmission of requests for police service over the E9-1-1 system, or related systems.

Prepares and controls work schedules for personnel assigned to a particular shift.

Monitors and lends assistance on radio communications and determines that communications are properly and quickly transmitted.

Supervises and participates in the training of the Emergency Communications Unit personnel, including support staff in the proper performance of their duties.

Maintains attendance and performance records on Emergency Dispatchers, and/or Emergency Dispatch Assistants; and handles a variety of other personnel functions, including maintaining discipline.

Conducts Quality Assurance audits of the Police dispatch protocol systems.

Prepares monthly and/or yearly performance evaluations for shift personnel.

Requests and/or prepares disciplinary action for shift personnel when necessary.

Ensures proper use of Criminal Justice Information System (CJIS) protocols.

Reviews and evaluates radio transmissions for investigative and training purposes. Manages the deployment and use of all Backup Systems (Radio, Phone, CAD and Station Alerting).

Performs and oversees the expeditious and accuracy of CAD data entry by Emergency Communication personnel.

Oversees expeditious use and accuracy of Station Alerting systems.

Utilizes the Departmental Emergency Notification System.

Maintains Emergency Communications Center Logbook.

Performs other related work as required.

Minimum Requirements

* A high school diploma or its equivalent


* Three (3) years experience working as an Emergency Dispatcher for a law enforcement agency.


* A minimum of 60 college credits is preferred.

SPECIAL NOTE:

The 911 Public Safety Telecommunicator and a Criminal Justice Information System (CJIS) certification issued by the State of Florida certification must be obtained within 6 (six) months from the date of hire and must be maintained valid throughout employment.

Shift work which includes weekends and holidays is required as well as on-duty assignments during natural disasters.



Documentation Requirements

plicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.

ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

* Proof of education in the form of high diploma or its equivalent and/or transcripts reflecting graduation from high minimum or higher. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
* To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of college/university transcripts of sixty (60) college credits or more, from an accredited institution, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher.
* Approved Credential Evaluation Agencies:

Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:

* An accredited four-year college or university in the United States, OR
* A current member of the National Association of Credential Evaluation Services (NACES), OR
* A current member of the Association of International Credential Evaluators (AICE), OR
* A recognized Professional Organization

For additional list of approved credential evaluation agencies visit the Florida Department of Education

It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.

Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.

Applicants must provide a valid email address in order to receive notification of eligibility.

Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.

FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.

Form VP1: VETERANS' PREFERENCE CERTIFICATE

Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION

FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE

OPEN/NON-COMPETITIVE

An Equal Opportunity Employer

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