Front Office Manager
2 weeks ago
**Job Number** 24048062
**Job Category** Rooms & Guest Services Operations
**Location** TownePlace Suites San Antonio Westover Hills, 10015 Westover Hills Boulevard, San Antonio, Texas, United States
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Krish Investments. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
**JOB SUMMARY**
This role assists the Front Office in administering front office functions and supervising staff on a daily basis. Front office areas include Switchboard and Guest Services/Front Desk/Breakfast Attendant. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process, guest relations and guest customer service satisfaction. Also, ensures employee and manager satisfaction that maximizes the financial performance of the departments. Directing, training, covering and being the overall backbone of the Front Desk area.
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
+ Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
+ Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and building mutual trust, respect, and cooperation among team members.
+ Serving as a role model to demonstrate appropriate behaviors.
+ Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
+ Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Responds to and handles guest problems and complaints.
+ Sets a positive example for guest relations.
+ Empowers employees to provide excellent customer service.
+ Observes service behaviors of employees and provides feedback to individuals.
+ Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
+ Ensures employees understand customer service expectations and parameters.
+ Interacts with guests to obtain feedback on product quality and service levels.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
+ Supervises same day selling procedures to maximize room revenue and control property occupancy.
+ Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
+ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
+ Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
+ Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
+ Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
+ Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
+ Participates in employee progressive discipline procedures.
**Additional Responsibilities**
+ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Performs all duties at the Front Desk as necessary.
+ Runs Front Desk shifts whenever necessary.
+ Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
**JOB REQUIREMENTS**
**Education and Experience**
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**Description of Pay and Benefits**
Based on Experience
_This company is an equal opportunity employer._
frnch1
-
Front Office Manager
2 weeks ago
San Antonio, United States Marriott Hotels & Resorts Full timeThis role assists the Front Office in administering front office functions and supervising staff on a daily basis. Front office areas include Switchboard and Guest Services/ Front Desk/ Breakfast Attendant. Position directs and works with managers an Office Manager, Manager, Customer Service, Guest Service, Office, Operations, Hotel, Business Services
-
Front Office Manager
2 weeks ago
San Antonio, United States Marriott International Full timeJob Number 24048062 Job Category Rooms & Guest Services Operations Location TownePlace Suites San Antonio Westover Hills, 10015 Westover Hills Boulevard, San Antonio, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Additional Information: This hotel is owned and operated by an independent...
-
Front Office Assistant
2 weeks ago
San Antonio, United States Fresh Form Draft Full timeJob DescriptionJob DescriptionDescriptionAbout Us:At Fresh Form Draft, we're committed to creating innovative marketing strategies. As an Front Office Assistant , you'll play a key role in supporting our marketing efforts and contributing to the success of our brand.We are seeking a motivated and organized individual to join our team as a Front...
-
San Antonio, United States Healthcare Office Full timeJob DescriptionJob DescriptionEssential Functions:Greet and direct incoming visitors and patients in a courteous, respectful and professional manner. Also, handle their inquiries, and direct them to the appropriate persons according to their needs.Answer incoming telephone calls, take and deliver messages promptly.Document in the computer system all...
-
Front Office Manager
2 weeks ago
San Leandro, United States Mayday Dental Staffing Full timeJob DescriptionPermanent Front Office Manager position for Orthodontic Practice in San Leandro. Dolphin Practice Management is used in this office. NUMBER OF DAYS ARE FLEXIBLE. Office is open M-F 9-6. Benefits available.We are a thriving dental practice and are seeking a FRONT OFFICE ADMIN to join our established and dedicated team. The perfect candidate...
-
Front Office Specialist
2 weeks ago
San Antonio, United States PrideStaff Full timeFront Office Assistant $15- $18 per hour depending on experience 40 hours/ weekly pay
-
Front Office Host
1 week ago
San Antonio, United States Hyatt Full timeFront Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the...
-
Front Office Host
4 days ago
San Antonio, United States Hyatt Full timeFront Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the...
-
Front Office Host
2 weeks ago
San Antonio, United States Hyatt Hotels Corp. Full timeFront Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...
-
Email Deliverability Engineer
3 weeks ago
San Francisco, California, United States Front Full timeAt Front, we're redefining work communications and collaboration with our shared inbox for teams. Front brings all of your communication channels (email, Facebook, Twitter, Twilio SMS, live chat etc.) into one place, so you can triage and assign messages, have internal conversations around them, and even sync work across other apps you use from Salesforce to...
-
Front Office Host
2 weeks ago
San Antonio, United States HYATT Hotels Full timeFront Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...
-
Front Office- Medical Center
2 weeks ago
San Antonio, United States South Texas Renal Care Group Full timeJob DescriptionJob DescriptionSOUTH TEXAS RENAL CARE GROUP8115 Datapoint Dr., Ste. 200San Antonio, Texas 78229FRONT OFFICEGeneral PurposeAttends to visitors and addresses inquiries on the phone and face to face. Provides information regarding the organization to the general public, clients and customers. Main Job Tasks and ResponsibilitiesCheck In, to...
-
Front office
2 weeks ago
San Francisco, United States Mayday Dental Staffing Full timeJob DescriptionPermanent position for Front office in SF general dentistry. Hours are Mon-Friday 745-5. Office uses MacPractice and willing to teach the system. Bart accessible. Offers med reimbursement, 401k, sick pay. Text yes for job 999.We are a thriving dental practice and are seeking a FRONT OFFICE ADMIN / OFFICE MANAGER to join our established and...
-
Medical Assistant/Front Office
4 weeks ago
San Antonio, United States VASC- Vein and Artery Surgical Consultants Full timeJob DescriptionJob DescriptionVASC Vein and Artery Surgical Consultants215 N San Saba Ste 206, San Antonio TX 78207We have a simple mission at Vein & Artery Surgical Consultants: to leverage our vast experience and use state-of-the-art treatments in providing the highest level of full-service vascular care to keep you healthy. Our physicians are respected...
-
Dental Front Office
3 weeks ago
San Antonio, United States DEN DOC PC Full timeJob DescriptionJob DescriptionWe are seeking a Dental Front Office to become a part of our team! Responsibilities:Oversee dental service activities and personnel Plan and treatment coordinate dental servicesWork collaboratively with the dentist and hygienist to implement appropriate dental procedures and programsMaintain a clean environment to...
-
Assistant Front Office Manager
1 week ago
San Francisco, United States Marriott Hotels & Resorts Full timeThe Assistant Font Office Manager will assist in the planning, direction, coordination and execution of all activitiesand personnel within the front office departments to include: front desk, bell/door, PBX, concierge (if applicable). ESSENTIAL FUNCT Office Manager, Manager, Office, Assistant, Operations, Business Services
-
Assistant Front Office Manager
4 weeks ago
San Diego, United States Hyatt Regency La Jolla Full timeSummary Join our team at Hyatt Regency La Jolla at Aventine, where you'll be immersed in the vibrant atmosphere of San Diego's stunning beach locale. Newly redesigned spaces, inspired by the natural beauty and coastal vibe of La Jolla Cove, will have you feeling energized every day. The hotel’s location allows guests to explore the shoreline or indulge in...
-
Office Manager
3 weeks ago
San Antonio, United States VIP Staffing Full time $65,000 - $75,000OFFICE MANAGERPurpose: The purpose of this position is to assist the retail brokerage team by ensuring the team’s success through keeping things organized, managing the day-to-day workloads, creating and updated marketing materials. The position will also act as the executive assistant to the lead broker, as well as being the liaison between the corporate...
-
FRONT OFFICE Dentrix
2 weeks ago
San Francisco, United States Mayday Dental Staffing Full timeJob DescriptionPermanent position for a full-time dental front office worker in San Francisco, CA close to bart. Hours are Monday, Tuesday, Thursday 8-5, Friday 8-3:30. Wednesday for catch-up. Office utilizes Dentrix. Work heavy in insurance, billing, finances. Offers great pay. BenefitsWe are a thriving dental practice and are seeking a FRONT OFFICE ADMIN /...
-
Front Desk Clerk at Medical Office
4 days ago
San Antonio, TX, United States Bst Senior Living West Inc Full timeAre you looking for a work environment where diversity and inclusion thrive? Submit your application with Blue Skies today and find out what it truly means to be a part of a team. At Blue Skies of Texas, we offer medical, dental, and vision benefits! Tuition Reimbursement & Scholarship Programs Employee Assistance Program Retirement plans We are...
