Medical Front Office Lead/Manager and Patient Advocate

1 week ago


San Antonio, United States Healthcare Office Full time
Job DescriptionJob Description

Essential Functions:

  • Greet and direct incoming visitors and patients in a courteous, respectful and professional manner. Also, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Answer incoming telephone calls, take and deliver messages promptly.
  • Document in the computer system all necessary demographic, insurance, and financial information
  • Patient advocacy through scheduling appointments and communicating to patients.
  • Preparation of the daily appointment schedule, including preparing charts and paperwork for the future appointments.
  • Coordinate and manage referrals through the entire episode of care, including insurance verification/authorization, evaluation, delivery and follow-up. Coding, billing, collections a plus.
  • Collection of coinsurance and co-pays.
  • Act as a central liaison between practitioners, patients and other members of the team regarding patient care.
  • Ensure complete and accurate documentation of patient care medical records.
  • Resolution of patient complaints or issues, and answer patient’s questions regarding policies and procedures.
  • Ability to work independently in a small medical office environment.
  • General understanding of a small medical office environment, revenue cycle and the entire episode of care.
  • Combine, copy, sort, scan, file documents and other clerical duties.
  • Maintain neat and clean reception area at all times.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

 

Work Independently, Microsoft Suite (Excel, Word, Outlook), 1 year experience, Interpersonal Skills, Positive Attitude, Organized, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Teamwork Player, Bilingual a Plus, High School Diploma or GED



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