Customer Service Representative 1

7 days ago

Danbury, United States Belimo Full time
Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

JOB SUMMARY

The Customer Service Representative 1 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items from customer communications.

COMPANY'S MISSION AND VALUES

The objectives of this position are fully integrated to the objectives of the Company's Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

REPORTING STRUCTURE

The Customer Service Representative 1 is part of the Customer Service Team and reports to the Customer Service Manager. This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

  • Receive direct correspondence via phone / email from external customers and Belimo internal and outside staff. Provide timely responses and assist in closing out any action items from such communications.
  • Support ERP activities and issues. Escalate difficult issues as needed.
  • Same day conversion of customer purchase orders and quotations into Belimo's ERP system (SAP). Order receipt can come in the form of e-mail, or phone.
  • Provide same day order confirmations and help clarify and support customer with order discrepancies.
  • Supporting order status requests, quotes, basic e-commerce questions and answering general customer questions.
  • Process expedites requests (red orders or overnight shipments).

REQUIREMENTS

  • Associate's Degree strongly preferred. In lieu of a completed Associates Degree, equivalent experience required.
  • At least 3 years of direct customer service experience in a fast-paced order environment is preferred.
  • Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
  • A successful candidate will be customer focused, detail oriented, able to multitask and prioritize while being adaptable to the business needs.
  • High degree of time management and organization required.
  • Proficient typing skills with high level of accuracy.
  • SAP experience preferred or other ERP experience.
  • Experience in customer call center for manufacturing environment.
  • Experience with Genesys Pure Cloud, and Dynamics (CRM) a plus.
  • Proficient use of personal computer with high comfort level in using Microsoft Office Suite products (Outlook, Word, Excel).
  • A background in supporting manufacturing processes or technical products is required.
  • Ability to professionally communicate with internal and external customers both verbally and in written form.
  • Ability to interpret complex business documents including customer purchase orders.

The base pay for this position ranges from $28 - $33 hourly with a target performance bonus of 7% of an employee's annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

MAKE A DIFFERENCE - JOIN OUR TEAM

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are passionate, and embrace new ideas. Through collaboration our employees don't just create amazing products; they are revolutionizing the HVAC industry. Investing in employees is at the core of Belimo's approach to recruiting and retaining diverse creative talent, to continue to grow an industry leading business. The success of our company brand is connected to the expertise and dedication of our employees.

Join Belimo, and help improve the world around us.

  • Customer Service Representative 1

    1 week ago

    Danbury, United States Belimo Full time

    Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80...

  • Customer Service Representative

    5 days ago

    Danbury, Connecticut, United States Union Savings Bank Full time

    **Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at Union Savings Bank. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.About the Role:You will provide direct customer service, handling service transactions, deposits, withdrawals, and...

  • Customer Service Representative

    3 weeks ago

    Danbury, Connecticut, United States Round1 Full time

    Round1 Entertainment is seeking highly motivated and enthusiastic individuals to fill the role of Customer Service Associates. Located at Danbury Fair Mall, this position offers a dynamic and fast-paced environment where you can utilize your excellent communication skills to deliver exceptional customer experiences.Key Responsibilities:Customer Service:...

  • Insurance Customer Service Representative

    2 weeks ago

    Danbury, Connecticut, United States Mirante Agency LLC Full time

    Job Title: Insurance Customer Service RepresentativeAbout UsMirante Agency LLC is a dynamic company based in Danbury, Connecticut. We are committed to delivering exceptional customer service and are seeking an enthusiastic and knowledgeable individual to join our team.Salary:The annual base salary for this position is $50,000 with bonus opportunities.Job...

  • Sales and Customer Service Representative

    3 weeks ago

    Danbury, Connecticut, United States See It Right Here Full time

    Job Overview:As a leading supplier of HVAC, Plumbing, and Hydronics in the region, See It Right Here offers a unique opportunity for a highly motivated individual to join our team as an Inside Counter Sales/Customer Service Representative. This role is responsible for maintaining relationships with counter sales clients, working closely with internal teams,...

  • Customer Service Representative

    2 days ago

    Danbury, Connecticut, United States Sally Beauty Full time

    **Job Summary:** Sally Beauty is seeking a highly motivated and customer-focused individual to join our team as a Beauty Advisor. In this role, you will be responsible for providing exceptional customer service, building relationships with customers, and promoting our products.**Responsibilities:**Provide outstanding customer service, answering questions and...

  • Customer Service Representative

    2 weeks ago

    Danbury, Connecticut, United States Taco Bell Full time

    Company Overview:Taco Bell is a fast-food restaurant chain that prides itself on providing quick and efficient service to its customers. As a Service Champion at Taco Bell, you will be part of a team that is dedicated to delivering exceptional customer experiences.Job Description:The role of a Service Champion at Taco Bell involves being responsible for...

  • Customer Service Representative

    2 weeks ago

    Danbury, Connecticut, United States America's Best Full time

    At America's Best, we are committed to delivering an exceptional experience for our customers. As a Sales Assistant, you will play a key role in helping customers find the perfect eyewear and providing top-notch customer service.About UsWe are a leading retailer with over 1000 stores across the country, offering a wide range of eyewear and eye care...

  • Customer Service Associate

    3 days ago

    Danbury, Connecticut, United States Family Dollar Full time

    Company Overview: Family Dollar is a leading retail chain offering a wide range of products to meet the needs of our customers. As a Customer Service Representative, you will be part of a dynamic team dedicated to providing exceptional service and support.Salary: $12-$15 per hour based on experience and location. Our competitive compensation package includes...

  • Retail Customer Service Representative

    3 days ago

    Danbury, Connecticut, United States Burlington Stores Full time

    About the JobWe are seeking a highly motivated and enthusiastic Sales Floor Associate to join our team. As a Sales Floor Associate, you will play a critical role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.ResponsibilitiesMain Responsibilities:Greet and assist customers in locating...

  • Field Service Representative

    7 days ago

    Danbury, United States Enovis Full time

    Job Description:At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.Because that‘s how we change the lives of patients for the better. And that‘s how we create better together. Why work at...

  • Guest Services Representative

    6 days ago

    Danbury, United States Danbury Hospital Full time

    Description Position at Danbury Hospital Summary: The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative...

  • Customer Service Associate

    3 weeks ago

    Danbury, United States Round1 Full time

    Danbury Fair Mall Associate Location: 7 Backus Ave, Danbury, CT , Danbury, CT Department: Bowling, Amusement, Food & Beverage, Facility-Mechanic, Facility-Cleaning Hourly Wage: $17 Round One Entertainment is looking to hire Customer Service Associates for our Arcade attendant, Bowling & Event, Kitchen & Bartender, Cleaning and Arcade/Bowling...

  • Sales Representative

    2 weeks ago

    Danbury, Connecticut, United States Walmart Full time

    Job Title: Sales RepresentativeWe are seeking a highly motivated and customer-focused Sales Representative to join our team at Walmart.About the Role:Fulfill online customer orders by locating and selecting merchandise on the salesfloor.Review customer orders to ensure accuracy and efficiency.Dispense customer orders quickly and accurately in varying weather...

  • Bilingual Service Representative

    6 months ago

    Danbury, United States Union Savings Bank Full time

    The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment...

  • Patient Service Representative

    1 month ago

    Danbury, United States Advanced Specialty Care Part time

    Position:  Patient Services Representative- Hybrid RemoteJob Summary:We seek a part-time Patient Service Representative to join our busy Multi-Specialty Practice. We are willing to train the right candidate!Responsibilities and Duties:Appointment scheduling.Answering phones.Referral data entry.Insurance verification.Pre-certification of imaging...

  • Customer Service Associate

    3 months ago

    Danbury, United States Floor & Decor Full time

    Floor & Decor - 116 Federal Road [Retail Associate / Team Member] As a Customer Service Associate at Floor & Decor, you'll: Greet every customer in a helpful and courteous manner; Connect with customers, ask about their projects, recommend products and excite customers about their purchase; Provide above and beyond customer service and exceed customer...

  • Patient Service Representative

    2 weeks ago

    Danbury, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Mon-Fri Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare...

  • Customer Service Associate

    3 days ago

    Danbury, Connecticut, United States Family Dollar Full time

    About Family DollarAs a leading retailer, Family Dollar operates over 8,000 stores across the United States. Our mission is to provide quality products and excellent customer service at affordable prices.Sales Floor ResponsibilitiesOur ideal candidate will be responsible for providing exceptional customer service by greeting customers, answering questions,...

  • Customer Service Representative

    1 week ago

    Danbury, United States Talline Carvalho - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...