Customer Service Representative 1

14 hours ago

Danbury, United States Belimo Full time
Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

JOB SUMMARY

The Customer Service Representative 1 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items from customer communications.

COMPANY'S MISSION AND VALUES

The objectives of this position are fully integrated to the objectives of the Company's Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

REPORTING STRUCTURE

The Customer Service Representative 1 is part of the Customer Service Team and reports to the Customer Service Manager. This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

  • Receive direct correspondence via phone / email from external customers and Belimo internal and outside staff. Provide timely responses and assist in closing out any action items from such communications.
  • Support ERP activities and issues. Escalate difficult issues as needed.
  • Same day conversion of customer purchase orders and quotations into Belimo's ERP system (SAP). Order receipt can come in the form of e-mail, or phone.
  • Provide same day order confirmations and help clarify and support customer with order discrepancies.
  • Supporting order status requests, quotes, basic e-commerce questions and answering general customer questions.
  • Process expedites requests (red orders or overnight shipments).

REQUIREMENTS

  • Associate's Degree strongly preferred. In lieu of a completed Associates Degree, equivalent experience required.
  • At least 3 years of direct customer service experience in a fast-paced order environment is preferred.
  • Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
  • A successful candidate will be customer focused, detail oriented, able to multitask and prioritize while being adaptable to the business needs.
  • High degree of time management and organization required.
  • Proficient typing skills with high level of accuracy.
  • SAP experience preferred or other ERP experience.
  • Experience in customer call center for manufacturing environment.
  • Experience with Genesys Pure Cloud, and Dynamics (CRM) a plus.
  • Proficient use of personal computer with high comfort level in using Microsoft Office Suite products (Outlook, Word, Excel).
  • A background in supporting manufacturing processes or technical products is required.
  • Ability to professionally communicate with internal and external customers both verbally and in written form.
  • Ability to interpret complex business documents including customer purchase orders.

The base pay for this position ranges from $28 - $33 hourly with a target performance bonus of 7% of an employee's annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

MAKE A DIFFERENCE - JOIN OUR TEAM

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are passionate, and embrace new ideas. Through collaboration our employees don't just create amazing products; they are revolutionizing the HVAC industry. Investing in employees is at the core of Belimo's approach to recruiting and retaining diverse creative talent, to continue to grow an industry leading business. The success of our company brand is connected to the expertise and dedication of our employees.

Join Belimo, and help improve the world around us.Learn More

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