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Client Service Coordinator

2 months ago

Kirkwood, United States National Veterinary Associates Full time

Job Description

Job Summary: We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. As a Veterinary Receptionist, you will be the first point of contact for our clients and their beloved pets. Your primary responsibility will be to provide exceptional customer service and ensure a positive experience for both clients and their animals. Duties: - Greet clients and their pets with a warm and friendly demeanor - Schedule appointments and manage the veterinary clinic's calendar - Answer phone calls, emails, and other inquiries in a timely manner - Obtain and update client information, including medical history and insurance details - Assist with check-in and check-out procedures, including processing payments - Provide general information about veterinary services, procedures, and products - Maintain cleanliness and organization of the reception area - Collaborate with veterinary staff to ensure smooth operations of the clinic Skills: - Excellent communication skills, both verbal and written - Strong customer service skills with a friendly and professional approach - Knowledge of animal care, including basic pet grooming, dog training, equine care, animal husbandry, and pet care - Familiarity with laboratory procedures and veterinary critical care is a plus - Ability to multitask in a fast-paced environment while maintaining attention to detail - Proficient in using computer systems for scheduling appointments, managing client records, and processing payments We offer competitive compensation based on experience. This is a full-time position with opportunities for career growth within our veterinary clinic. If you are passionate about providing exceptional care to animals and their owners, we would love to hear from you. Please note that all positions at our clinic are paid positions. We do not offer unpaid internships. To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience in the veterinary field.

Job Types: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

* Employee discount
* Flexible schedule
* Paid time off
* Uniform allowance

Schedule:

* 10 hour shift
* 12 hour shift
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Morning shift
* Weekends as needed

Work setting:

* Hospital
* In-person

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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