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Customer Service Support

3 months ago

Kirkwood, United States Mike Scott Agency Full time

Benefits:

Team Building experiences

Simple IRA

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Profit sharing

Job Summary The Customer Service Support provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Processes change to existing accounts and policies and find opportunity to cross-sell when appropriate.

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Job contingent based on passed Property & Casualty license ahead of first day of employment.

Effective communication skills via phone and email

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills·

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.