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Warranty Coordinator

4 months ago

West Valley City, United States HOJ Innovations Full time

As the Warranty Coordinator, you will be responsible for administrating the warranty claim process to maximize efficiency and return on warranty claims.

Essential Functions

  • Provide guidance to the Parts and Service Manager on validity of all warranty claims.
  • Contact manufacturer for pre-approval and scope of repair before work begins.
  • Advise Service Manager and technician of the repair time approved for each warranty job and what pictures and supporting documents are required for submission.
  • Review work orders before closing to ensure it is complete and accurate (Parts pricing, labor hours, Labor rate, travel time and miscellaneous shop charges).
  • Submit claims online or by email within the manufacturer's stated submission deadline.
  • Liaise with manufacturer by phone, email, or media chat as required to support or process warranty claims.
  • Monitor all open claims and do follow-up with manufacturer to ensure claims are being processed and paid within 90 days.
  • Correct and resubmit any denied claims due to missing or incomplete information.
  • Report denied claims and reason to the Parts and Service Manager's for further action.
  • Maintain accurate warranty claims records for review upon request.
  • Report parts that must be returned to the manufacturer, as part of warranty claims process, to the Parts and Service Manager.
  • Communicate with Sales, Service and Accounting teams to coordinate warranty claims
  • Parts Dept will receive and tag warranty parts with work order number and warranty reference and return the parts. Copy of return documents will be provided to the Warranty Administrator.
  • Perform other duties as reasonably assigned.
Competencies and Basic Requirements
  • High school diploma or GED
  • 2+ years of experience preferable working with service or warranties claims
  • Excellent communication and organization skill
  • Ability to create strong relationships, trust, and rapport with team
  • Ability to successfully collaborate, problem solve, and listen, with great attention to details
  • Must possess proficient phone and computer skills including CRM software, MS Office (Microsoft Word, Excel, and Outlook), and other various applications
  • Excellent written and verbal communication skills
  • Strong work ethic, team player and positive attitude
  • Must have U.S. Work Authorization
  • Must be able to pass background checks and random drug screenings
About Us:

Hoj Innovations is a leader in intralogistics innovation and has been a full-service material handling solutions provider of best-in class service for over 60 years. We design, build, and support intelligent, automated solutions for manufacturing, warehouse, and distribution centers. Our customers are powering the future of commerce and we pride ourselves in offering them fully integrated, turn-key solutions that maximize the efficiency of their material handling operations in warehouses, factories, and distribution centers across the nation.

We have a very team-oriented and customer-driven company culture. At HOJ Innovations, we understand that our employees work hard, so we offer a competitive rate of pay, a generous benefits package and a positive work environment. As a HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made HOJ a leader in the material handling equipment and service industry.

Work Environment: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Benefits Offered:
  • Competitive base salary
  • Comprehensive total compensation program & profit sharing bonuses
  • Paid Holidays and Paid Time Off
  • Excellent insurance benefits including medical, dental, vision, life, and short-term disability
  • Generous employer dollar match to HSA and 401k Retirement Accounts
  • Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
  • Company-wide commitment to promoting a strong work/life balance
Come be a part of our success To learn more about what we do visit us at:
  • Our website: www.hoj.net
  • Our YouTube page: www.youtube.com/c/HojEngineeringSalesCoIncSaltLakeCity
  • Our Facebook page: www.facebook.com/HojInnovations


Job Type: Full-Time, M-F

Salary: Depends on Experience

Experience: Relevant 2 years (Preferred)

Work Authorization: United States (Required)

HOJ Innovations is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.