Member Services Representative

7 days ago

Woburn, United States Planet Fitness Inc. Full time

Benefits:

* Bonus based on performance
* Dental insurance
* Flexible schedule
* Health insurance
* Opportunity for advancement
* Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.
* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* Current CPR Certification required.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.

More Benefits

* Eligible For: Bi-Weekly Team Production Bonus & Monthly Mystery Shop Bonuses
* FREE Black Card membership after 30 days of employment
* Full-Time eligible for 50% Company paid benefits after 90 days of employment
* Medical
* Dental
* Vision
* Paid Personal Time (after 6 months)



Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Compensation: $15.00 - $18.00 per hour

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Overnight Member Services Representative

    6 months ago

    Woburn, United States Planet Fitness Full time

    Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Job SummaryThe Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...

  • Customer Service Representative

    4 days ago

    Woburn, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionAre you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. If you are passionate about delivering top-notch...

  • Customer Service Representative

    3 weeks ago

    Woburn, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionAre you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. If you are passionate about delivering top-notch...

  • Customer Service Representative

    5 days ago

    Woburn, Massachusetts, United States Gulf Management, Inc Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Gulf Management, Inc. As a key member of our support staff, you will play a vital role in ensuring exceptional customer experiences.With over 35 years of experience in emergency reporting and communication systems, life safety systems, and industrial signals, we...

  • Customer Service Representative

    5 days ago

    Woburn, Massachusetts, United States Planet Fitness Inc. Full time

    Enhance Members' Lives at Planet FitnessWe are seeking a skilled Member Services Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.Job Summary:The Member Services Representative will provide a superior level of customer service by...

  • HVAC Customer Service Ambassador

    2 days ago

    Woburn, Massachusetts, United States Ultimate Staffing Services Full time

    Ultimate Staffing Services is seeking a skilled Customer Service Representative to join our team in the HVAC industry. With a competitive salary of $45,000 per year, this role offers an excellent opportunity for growth and professional development.Job Description:The ideal candidate will possess exceptional communication skills, a strong work ethic, and a...

  • Customer Service Representative

    5 days ago

    Woburn, Massachusetts, United States Gulf Management, Inc Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Gulf Management, Inc.

  • Customer Service Representative

    2 months ago

    Woburn, United States Rite Window LLC Full time

    Overview: Rite Window is hiring immediately for Customer Service Representatives to join our call center team in Woburn, MA with uncapped earning potential! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the premier home...

  • Customer Service Representative

    2 days ago

    Woburn, United States Ultimate Staffing Full time

    Are you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. If you are passionate about delivering top-notch customer service and have...

  • Customer Service Representative

    3 weeks ago

    Woburn, United States Ultimate Staffing Full time

    Are you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. If you are passionate about delivering top-notch customer service and have...

  • Customer Service Representative

    3 weeks ago

    Woburn, United States Ultimate Staffing Full time

    Are you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. If you are passionate about delivering top-notch customer service and have...

  • Parts Sales and Service Representative

    21 hours ago

    Woburn, Massachusetts, United States Monroe Tractor Full time

    Job OverviewMonroe Tractor, a respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US, is seeking a skilled Parts Sales and Service Representative to join our team.The successful candidate will have a hand in all aspects of the parts department, including marketing and selling parts to...

  • Welcome Center Representative

    2 months ago

    Woburn, United States YMCA of Greater Boston Full time

    Welcome Center RepresentativeDepartment: Center Staff Employment Type: Part Time Location: North Suburban YMCA Compensation: $16.00 / hour DescriptionPosition: Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the...

  • Customer Service Representative

    5 days ago

    Woburn, Massachusetts, United States Gulf Management, Inc Full time

    We are seeking an experienced Customer Service Representative to join our team at Gulf Management, Inc. in a role that will provide exceptional service to our clients and ensure their needs are met with professionalism and dedication.This is an exciting opportunity for individuals who possess strong interpersonal skills, excellent communication abilities,...

  • Customer Service Representative I

    4 days ago

    Woburn, Massachusetts, United States Northern Bank Full time

    About Northern BankNorthern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide...

  • Customer Acquisition Representative

    5 days ago

    Woburn, Massachusetts, United States Homeworks Energy Full time

    We are seeking a Customer Acquisition Representative to join our team at Homeworks Energy.OverviewHomeworks Energy is a dynamic company that values customer acquisition and engagement. Our ideal candidate is passionate about building relationships with customers and has excellent communication skills.Salary and BenefitsThe salary for this position is $23 per...

  • Customer Service Expert for Metal Supermarkets

    1 day ago

    Woburn, Massachusetts, United States MASSACHUSETTS METALS CO Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Metal Supermarkets in Woburn, MA.About the RoleThis is a permanent full-time position with regular business hours from Monday to Friday. As a Customer Service Representative, your primary responsibility will be to provide...

  • Flex Employee Services | Workers' Compensation Specialist | woburn, ma

    2 weeks ago

    woburn, United States Flex Employee Services Full time

    Title: Claims Representative – Workers CompensationTerm: Contract to Possibly Contract to Hire for the right candidateSalary: Starting $30.00 plus - Based on ExperienceHours: 8:00 AM-4:30 PM/1 Hour lunchLocation: Woburn, Massachusetts 01801 (Onsite)SummaryResponsible for all phases of assigned workers compensation claims handling. Involved from taking...

  • Flex Employee Services | Workers' Compensation Specialist | woburn, ma

    2 weeks ago

    woburn, United States Flex Employee Services Full time

    Title: Claims Representative – Workers CompensationTerm: Contract to Possibly Contract to Hire for the right candidateSalary: Starting $30.00 plus - Based on ExperienceHours: 8:00 AM-4:30 PM/1 Hour lunchLocation: Woburn, Massachusetts 01801 (Onsite)SummaryResponsible for all phases of assigned workers compensation claims handling. Involved from taking...

  • Business Development Representative for Life Sciences and Pharma

    5 days ago

    Woburn, Massachusetts, United States Lifelancer Full time

    About the RoleThe Sales Development Representative is responsible for generating interest in our products, research services, and data, developing relationships with ideal customers, and qualifying new business opportunities.This role reports to the Senior Manager of Sales Development. Using a consultative approach, the target Sales Development...