Customer Service Expert for Metal Supermarkets

2 days ago


Woburn, Massachusetts, United States MASSACHUSETTS METALS CO Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Metal Supermarkets in Woburn, MA.

About the Role

This is a permanent full-time position with regular business hours from Monday to Friday. As a Customer Service Representative, your primary responsibility will be to provide exceptional service to our customers, ensuring their needs and requests are identified and addressed promptly.

Main Responsibilities
  • Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
  • Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Recognize opportunities to generate sales leads and new customer development
  • Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
  • Entering and updating customer information into our Point of Sale software, as needed
  • Accepting cash and taking credit/debit card payments
Requirements

To be successful in this role, you will need:

  • Minimum one year of proven customer service experience
  • Computer skills such as MS office, etc.
  • Clear communication and effective listening skills
  • Exceptional telephone skills and etiquette
  • Fluent in written and spoken English
  • Strong math skills; mathematically inclined
What We Offer

As a valued member of our team, you can expect a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.



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