Customer Service Expert for Metal Supermarkets
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Metal Supermarkets in Woburn, MA.
About the RoleThis is a permanent full-time position with regular business hours from Monday to Friday. As a Customer Service Representative, your primary responsibility will be to provide exceptional service to our customers, ensuring their needs and requests are identified and addressed promptly.
Main Responsibilities- Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
- Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
- Build sustainable relationships and trust with customers through open and interactive communication
- Recognize opportunities to generate sales leads and new customer development
- Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
- Entering and updating customer information into our Point of Sale software, as needed
- Accepting cash and taking credit/debit card payments
To be successful in this role, you will need:
- Minimum one year of proven customer service experience
- Computer skills such as MS office, etc.
- Clear communication and effective listening skills
- Exceptional telephone skills and etiquette
- Fluent in written and spoken English
- Strong math skills; mathematically inclined
As a valued member of our team, you can expect a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.
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