Overnight Member Services Representative

4 months ago

Woburn, United States Planet Fitness Full time
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development


Job Summary
The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions & concerns in a timely & professional manner & elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day.
Qualifications/Requirements 
  • Punctuality, reliability and dependability are a must.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Upbeat and positive attitude
  • Punctuality, reliability and dependability are a must. (It's listed twice for a reason)
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Schedule 
  • Monday 12am - 6am
  • Monday 10pm - Tuesday 6am
  • Tuesday 10pm - Wednesday 6am
  • Wednesday 10pm - Thursday 6am
  • Thursday 10pm - Friday 6am
More Benefits
  • Potential For: Weekly Attendance & Performance Bonus, Bi-Weekly Team Bonus & Monthly Mystery Shop Bonuses 
  • FREE Black Card membership after 30 days of employment
  • Eligible for 50% Company paid benefits after 90 days of employment
    • Medical
    • Dental
    • Vision
    • Paid Personal Time (after 6 months)
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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