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Front Desk

4 months ago

Plano, United States Jefferson Dental and Orthodontics Full time

Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the "first impression" and "final memory" for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You'll Do

+ Provide excellent customer service to patients

+ Be the first impression welcoming patients to the office and the final friendly face they see after their visit

+ Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We're Looking For

+ Someone dedicated to going above and beyond to ensure the best customer service and experience

+ Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture

+ Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks

+ Competitive pay and bonus structure - starting salary $14/hour and bonuses of up to $800/month*

+ New Grads welcome

+ Growth and advancement opportunities for leadership roles

+ Vacation and PTO

+ $25,000 of Company-paid Life Insurance

+ Wide variety of additional benefits including:

+ Medical

+ Dental

+ Vision

+ Short-term and Long-term Disability

+ Health Saving Account

+ Flexible Spending Account

+ Dependent Care Spending Account

+ Supplement Life Insurance for you or your dependents

+ 401(k)

+ Accident

+ Critical Illness

+ Identity Protection

+ Team Member Assistance Program

Basic Qualifications

+ Customer service experience

+ High School Diploma or equivalent required

+ Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

+ Dental office management experience, especially in a multi-specialty office, highly preferred

+ Knowledge of Dentrix and Dolphin dental software

+ CPR-BLS, RDA, or other related dental certifications

Schedule:

+ 8 hour shift

+ Day shift

+ Monday to Friday

+ Weekend availability

Experience:

+ Customer service: 1 year (Preferred)

+ Reception: 1 year (Preferred)

+ Computer skills: 1 year (Preferred)

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