Vice President Client Engagement

1 month ago

Tampa, United States BluePearl Full time

**BluePearl Pet Hospital is hiring a dynamic and inspiring leader to serve as Vice President of Client Engagement** who will partner closely with Operations to enhance our client experience. **Reporting to our Chief Operations Officer** you will focus on increasing client volume and awareness of specialty and emergency medicine and reinforce BluePearl as the provider of choice. The Vice President of Client Engagement **leads all strategies, initiatives, and programs related to brand management and reputation, demand generation, and client experience** .

**This position is based in Tampa, Florida** and will work at our headquarters with up to 30% travel, relocation assistance may be available.

**Key Responsibilities**

+ Owns end-to-end customer experience journeys, insight gathering, and strategic measurement; collaborates to drive alignment on customer experience objectives throughout the organization.

+ Grows BluePearl's data-driven client acquisition strategy focusing on building rapid analytic loops to drive constant insights, iteration, and optimization.

+ Provides strategic planning and execution including market and related product positioning, insight into appropriate distribution channels required to maximize revenue attainment, market research/competitive analysis, go-to-market sales tools, customer segment selection, and penetration plans.

+ Provides strategic oversight on our interactive strategy and development of online marketing that positions BluePearl as the leader in specialty + emergency veterinary care, including paid media, SEO, and others.

+ Leverages referring community and client insights to create an unparalleled client experience emphasizing the criticality of excellent health outcomes and supporting business outcomes.

+ Develops measurement frameworks to evaluate client experience effectiveness, identifying key metrics that align with business goals.

+ Champions organizational change initiatives that support a future-focused client experience vision, advocating for resource allocation, process improvements, and technological investments.

+ Delivers regular reports to executive leadership and broader organization, showcasing progress, ROI, and strategic insights from client experience initiatives.

+ Collaborates with Digital Enablement and other stakeholders to integrate technological advancements with client experience initiatives, ensuring seamless and personalized member experiences.

+ Embeds a client and pet focused philosophy across the organization, fostering cross-functional collaboration and a unified approach to delivering superior service, keeping the client and pet at the center.

+ Ensures implementation of strategic marketing plans and associated programs for driving existing client growth and new client acquisition, both business to business and direct to consumer.

+ Ensures marketing is in accordance with brand positioning and business objectives.

+ Develops and implements marketing activities to increase consumer awareness and demand for BluePearl.

+ Promotes positive relations with partners, vendors, and distributors.

+ Manages outside marketing and branding consultants.

+ Leads team that supports BluePearl's growth through execution of all segment and channel strategies.

+ Other job duties as assigned.

**The successful candidate will have:**

+ Master's degree in marketing, related field, or equivalent combination of education, training, and experience required.

+ 10+ years relevant experience required.

+ Experience supporting multi-site organizations in the veterinary, retail or related fields is a plus.

+ Requires critical thinking skills and decisive judgment.

+ Must be able to work in a stressful environment and take appropriate action.

+ Excellent interpersonal, organizational, prioritization of work, and problem-solving skills.

**Why choose BluePearl?**

As the premier specialty and emergency veterinary organization we strive to advance the profession through our dedication to continuous learning, medical quality improvement, medical leadership training, and many other initiatives. Through our network of hospitals across the country our investments in the profession have far reaching positive impacts, and leaders in our organization have an opportunity to drive that progress.

We value your health and well-being as an Associate by providing you with the following benefits:

+ Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.

+ Company-paid Short-Term and Long-Term Disability

+ Flexible work schedules.

+ Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.

+ Annual company store allowance.

+ Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

  • Vice President, Account Management

    1 month ago

    Tampa, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time

    About the Company: Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve...

  • Vice President, Account Management

    3 days ago

    Tampa, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time

    About the Company: Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve...

  • Vice President, Account Management

    3 weeks ago

    Tampa, Florida, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time

    About the Company: Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve...

  • Vice President, Account Management

    2 weeks ago

    Tampa, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time

    About the Company: Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve...

  • Vice President of Sales

    1 month ago

    Tampa, United States Nickelytics Full time

    Company DescriptionWelcome to Nickelytics, a venture-backed startup revolutionizing the advertising landscape. We've redefined the way businesses connect with their audience by making hyper-local out-of-home advertising as seamless as posting online ads.At Nickelytics, we bridge the physical world of outdoor advertising with the digital prowess of...

  • Vice President of Sales

    1 month ago

    Tampa, United States Nickelytics Full time

    Company DescriptionWelcome to Nickelytics, a venture-backed startup revolutionizing the advertising landscape. We've redefined the way businesses connect with their audience by making hyper-local out-of-home advertising as seamless as posting online ads.At Nickelytics, we bridge the physical world of outdoor advertising with the digital prowess of...

  • Senior Vice President Operations

    1 month ago

    Tampa, United States Wipro Full time

    Job Title: Vice President (SVP) of Health Plan OperationsOverview:As the Senior Vice President of Health Plan Operations at Wipro HealthPlan Services (WHPS), you will be a key leader responsible for overseeing all operational aspects of WHPS' Business Process as a Service (BPaaS) solutions for health plan customers. Collaborating closely with executive...

  • Senior Vice President Operations

    1 month ago

    Tampa, United States Wipro Full time

    Job Title: Vice President (SVP) of Health Plan OperationsOverview:As the Senior Vice President of Health Plan Operations at Wipro HealthPlan Services (WHPS), you will be a key leader responsible for overseeing all operational aspects of WHPS' Business Process as a Service (BPaaS) solutions for health plan customers. Collaborating closely with executive...

  • Senior Vice President, Revenue

    1 month ago

    Tampa, United States Franklin Street Properties Full time

    Franklin Street is currently seeking a Senior Vice President, Revenue to join our team in Tampa, FL. The ideal candidate must possess 10 years of progressively responsible leadership experience, preferably in commercial real estate, commercial insura Vice President, Revenue, Business Development, President, Real Estate, Senior, Property Management

  • Vice President of Sales

    1 month ago

    Tampa, United States Corcoran Trucking & Logistics Full time

    Vice President of SalesCorcoran Trucking & Logistics, a dynamic leader in the logistics and supply chain industry, is seeking a highly successful and skilled Vice President of Sales for their Tampa Bay, FL office. Ideal candidates will have a proven book of relationships, along with the ability to lead initiatives to generate and engage with business...

  • Vice President of Sales

    1 month ago

    Tampa, United States Corcoran Trucking & Logistics Full time

    Vice President of SalesCorcoran Trucking & Logistics, a dynamic leader in the logistics and supply chain industry, is seeking a highly successful and skilled Vice President of Sales for their Tampa Bay, FL office. Ideal candidates will have a proven book of relationships, along with the ability to lead initiatives to generate and engage with business...

  • Vice President of Marketing

    1 month ago

    Tampa, United States Vetted Solutions Full time

    Vice President of Marketing & Communications BICSI is a global professional association with the mission to advance the information and communication technology (ICT) profession. BICSI’s vision is to be the preeminent resource for the connected world with focused values in integrity, service, and excellence. The Vice President of Marketing & Communications...

  • Vice President of Accounting

    2 weeks ago

    Tampa, United States Mainsail Lodging & Development Full time

    Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, corporate furnished housing, and resort property management and development, marketing, and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its...

  • Vice President of Sales

    3 months ago

    Tampa, United States Careerbuilder-US Full time

    We are currently seeking to hire a Vice President of Sales to join our team! You will be responsible for overseeing and developing a sales team to drive company revenue. Responsibilities: Oversee and coordinate the sales team activities Establish sales territories, quotas, and goals for the sales team Analyze sales statistics to identify areas...

  • Vice President, Click to Pay

    3 weeks ago

    Tampa, Florida, United States MasterCard Full time

    Vice President, Click to Pay at MastercardMastercard is on a mission to build an inclusive, digital economy that benefits everyone. With a focus on making transactions safe, simple, smart and accessible, we are dedicated to driving innovation and empowering individuals, financial institutions, governments, and businesses to reach their full potential.At...

  • Vice President of Sales

    1 month ago

    Tampa, United States Corcoran Trucking & Logistics Full time

    Vice President of LTLCorcoran Trucking & Logistics, a dynamic leader in the logistics and supply chain industry is seeking a highly successful and skilled Vice President of LTL . Due to the company’s tremendous growth and success, they are opening a brand-new LTL division that this role will serve and oversee. Ideal candidate will have a proven background...

  • Vice President of Sales

    1 month ago

    Tampa, United States Corcoran Trucking & Logistics Full time

    Vice President of LTLCorcoran Trucking & Logistics, a dynamic leader in the logistics and supply chain industry is seeking a highly successful and skilled Vice President of LTL . Due to the company’s tremendous growth and success, they are opening a brand-new LTL division that this role will serve and oversee. Ideal candidate will have a proven background...

  • Assistant Vice President Anesthesia Operations

    1 month ago

    Tampa, United States HCA Full time

    This position is incentive eligible. Introduction Executives thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Assistant Vice President of Anesthesia Operations for our West Florida Division...

  • Regional Vice President Sales

    4 weeks ago

    Tampa, United States The RLP Group Full time

    Job DescriptionJob DescriptionWe are currently seeking to hire a Regional Vice President Sales to join our team! You will be responsible for overseeing and developing a sales team to drive company revenue.Responsibilities:Oversee and coordinate the sales team activitiesEstablish sales territories, quotas, and goals for the sales teamAnalyze sales statistics...

  • Assistant Vice President Anesthesia Operations

    1 month ago

    Tampa, Florida, United States HCA Healthcare Full time

    Description This position is incentive eligible. IntroductionExecutives thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Assistant Vice President of Anesthesia Operations for our West Florida...