Client Services Representative

1 month ago

West Hills, United States NVA Full time
West Hills Animal Hospital, located in the San Fernando Valley is seeking an exerienced CSR. The ideal candidate is a positive, empathetic person who can professionally manage any situation with a smile on their face. We are looking for a team oriented person with great communicaton skills and a deisre to excel. This position has the possibility of advancement to Lead CSR for the right person. Some of the duties of this position are as follows.

You must have at least 2 years of recent experience working as a CSR in a veterinary hospital setting.

Consistently provide exceptional customer service in a friendly, empathetic manner.

Participate as a supportive, flexible and enthusiastic member of the team. Have experience answering a busy, multi line phone system. Accurately schedule appointments, enter client and patient information, process payments correctly and email receipts to clients.

Ability to facilitate patient medication requests.

Having experience with Avimark software is a plus.

Must have flexible availability- Some Saturdays required.

West Hills Animal Hospital has a generous benefit package which incudes vacation and sick paid time off, paid holidays, medical/dental/vision insurance, participation in a 401K plan, annual uniform and shoe allowance, employee pet discounts.

The hourly wage rate for this position is $18.50-$21.00/hour depending on experience.

Please email a cover letter and resume for consideration for this position to westhills@nva.com.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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