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Client Service Representative
1 week ago
Job Summary
Title: Client Service Representative
Location: West Henrietta, NY, USA (Onsite)
Candidate must be in 25 miles of distance to this location
Work Type: Full Time
Pay range $16 - $20.81/Hr
Note: Candidate who are applying for this role that they must have total years of experience as per the client is 06 - 5Years (Including Customer Service Representative) how are more than 5 + years but must be with in 8 & 1/2 will be considered for the account manager or Customer success manager position.
Responsibilities
Discover Your Passion and Develop Your Expertise.
This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers’ needs and wants.
In this role, you will…
Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
Provide online support, troubleshooting and handle escalations.
Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.
Just some of the reasons why our employees are #Paychexproud.
We value your well-being: From health care plans to retirement planning and wellness programs.
We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
Qualifications
This role is a strong fit if you have…
2-5 years customer service in a fast-paced environment.
Ability to multi-task and handle high volume work load.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is$16 - $20.81 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
Job Description
Overview
Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures
Company DescriptionWe will give the best salary to our Travellers.Company DescriptionWe will give the best salary to our Travellers.
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