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General Manager

4 months ago

Biloxi, United States MGM Resorts Full time

Our Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.

Primary Responsibilities:

The General Manager of Fallen Oak is responsible for providing strategic direction, daily oversight, and leadership for the Fallen Oak golf course, food & beverage, retail, valet and all other corresponding areas in accordance with luxury brand standards. All duties are to be performed in accordance with departmental and Company policies, practices and procedures.

* Oversee leadership in the development and monitoring of the Fallen Oak Club House fiscal budgets and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability for Golf, Food & Beverage, and Retail Operations.


* Oversees the development and implementation of the strategic plan and vision for the Fallen Oak Club House operations including Golf Course, Food & Beverage and Retail consistent with the company's objectives to also include marketing and sales.


* Direct leadership team as it pertains to departmental expenses and adjust according to business demands to meet forecast expectation by monitoring departmental budget, P&L, reporting and forecasting.


* Direct leadership team in operational decisions and process implementation for such items as purchase requisitions, inventory control, departmental procedures and customer relations.


* Partner with the Executive Director of Grounds to ensure playability, course standards and guest feedback are of central focus to ensure superior playing conditions.


* Partner with Hotel Sales to maximize opportunities for direct golf sales as well as leverage Fallen Oak for convention clients.


* Partnering with Hotel Sales and Food & Beverage team/s to maximize Top Golf Experience for clients and guests.


* Ensures compliance with Company policies and procedures and local, state and federal laws.


* Oversees the staff compliance to ensure technical, operational and safety training for employees to ensure that staff is working within OSHA safety, state and federal guidelines for safe working conditions.


* Conducts performance evaluations in accordance with property and company guidelines; provide positive follow up guidelines for opportunities for employee improvement.


* Ensures quality hiring, training, onboarding and succession planning processes that encompass the Company's diversity commitment.



Minimum Requirements:

* Bachelor's Degree or equivalent experience


* 4+ years of prior relevant experience in the golf profession or clubhouse management