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Assistant Store Manager

4 months ago

Birmingham, United States TMX Finance Family of Companies Full time

Overview

Our Assistant Store Managers develop their leadership skills in real time by assisting the Store Manager with account management (collections), customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value.

Responsibilities

Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.

Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions and/or other relevant business.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Educate customers on all product offerings through the cycle of their financial transaction.

Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in & hosting in-store & community events.

Participate in the hiring process for Customer Service Representative candidates.

Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits to further ensure compliance of staff.

Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.

Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

* Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

* High School Diploma or equivalent required
* Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry
* Excellent verbal and written communication skills
* Ability to work phone, Point of Sale, Microsoft Office, and other systems
* Must be at least 18 years of age (19 in Alabama)
* Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
* Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

* Leadership in a sales or customer service-oriented position
* Experience in retail, sales, or financial industry
* Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include:

* A comprehensive new hire training program
* Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
* Performance-based career advancement
* Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
* Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
* Company-Sponsored Life and AD&D Insurance
* Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
* Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
* Diverse Culture and Inclusive Environment
* A relaxed, business casual dress code that includes jeans and sneakers

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.