Director, Revenue Operations

Are you a seasoned professional with a deep understanding of Saas B2B revenue operations, a knack for problem-solving, and a passion for driving organizational excellence? Good news 1WorldSync is looking for a Director, Revenue Operations (RevOps) to join our team in our Chicago office.

1WorldSync is the industry leader in product content management. With 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking a Director, Revenue Operations to support our growing global team.

Reporting to the Chief Revenue Officer, the Director, Revenue Operations will play a pivotal role in driving efficiency, optimizing processes, and providing crucial support to our North America and EMEA revenue teams. The person in this role will work with revenue teams to develop and execute a multi-faceted operations plan to support the organization's growth in sales and objectives. Responsible for reporting and analytics for the 1WorldSync revenue organizations, this person will establish and monitor key metrics, activities, and results against goals.

As Director, Revenue Operations at 1WorldSync, you will be successful in this role if you:

* Develop and drive weekly, monthly, and quarterly forecast roll-ups across all global revenue teams ensuring forecast hygiene for ARR new business, renewals, upsells, cross-sells, down-sells and churn, and professional services.
* Build a deep understanding of Netsuite and partner with the business systems, finance and legal teams, maintain and improve a frictionless and error-free quote to contract process.
* Full responsibility for account and territory assignments ensuring accuracy and business compliance while ensuring every account is assigned and owned by a designated sales representative at all times.
* Initiate and drive major projects involving data collection, analysis, and investigation, develop recommendations, advocate initiatives, and create a model for implementation.
* The range of projects may include areas such as territory utilization projects, sales rep analysis, pipeline analytics, client segmentation, documenting best practice sales processes, and more
* Lead the development and implementation of effective compensation and incentive programs by partnering with human resources and finance.
* Support the revenue leadership team in the creation of internal content/presentations to articulate business strategy, challenges, opportunities, and results to our global revenue teams
* Own order operations ensuring a frictionless quote-to-contract process that scales globally across all customer segments
* Maintain, report, and enter appropriate information to the master data resources to ensure accurate data for sales personnel, customers, and hierarchical structures to support accurate reporting
* Drive Annual Planning execution (OKR/KPI development, segmentation, portfolio/territory definition)

Success Metrics:

* Revenue Growth: Increase in overall revenue generated by optimizing sales processes and strategies.
* Sales Efficiency: Improvement in sales efficiency metrics such as sales cycle length, conversion rates, and deal velocity.
* Forecast Accuracy: Enhancement in the accuracy of sales forecasts, leading to better resource allocation and planning.
* Sales Productivity: Increase in sales team productivity measured by metrics like revenue per sales rep or quota attainment.
* Cost Reduction: Reduction in operational costs while maintaining or improving revenue, achieved through process optimization and automation.
* Alignment: Strengthening of alignment between sales, marketing, and other revenue-related functions to ensure cohesive execution of revenue strategies.
* Data Quality: Improvement in data quality and accuracy, leading to better decision-making and actionable insights for revenue growth and ensuring 100% account assignment at all times.
* Operational Efficiency: Streamlining of revenue operations processes to reduce bottlenecks and improve overall efficiency including a frictionless order process.

Required Skills and Experience:

* Bachelor's degree in business or related field. MBA is desirable
* 10+ years of business experience in analytics, operations, marketing, sales, customer success, sales ops and/or finance in SaaS organizations

Desired Skills and Experience:

* Proven track record of successfully leading revenue operations initiatives and driving measurable results to meet sales goals
* Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
* Experience working in a fast-paced, dynamic environment with a high degree of ambiguity and change.
* Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
* Demonstrated leadership ability with experience in hiring, managing, and developing high-performing teams and a track record of driving cross-functional collaboration
* Advanced proficiency in CRM, business intelligence and sales/marketing systems, as well as excellent analytical, problem-solving, and project management skills. NetSuite and Ironclad skills are a plus.
* Experience working across multiple types of sales cycles including enterprise, mid-market, transactional, and digital sales
* Highly effective in all forms of communication: Presentation, email, video, etc
* Leads by example. Demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration

Benefits:

* Incredible health benefits (FSA and HSA options), with dental and vision coverage.
* 401(k) plan with employer match.
* Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
* Short and long-term disability and life insurance.
* Additional optional benefits include a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

* This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
* This role requires the candidate to have the authority to work in and be located in the US.
* This position requires up to 25% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at humanresources@1worldsync.com.

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