Current jobs related to Spa Desk Agent - Biloxi - Bally's Corporation

  • Spa Receptionist

    3 months ago

    Biloxi, United States IP Casino Resort Spa - Biloxi Full time

    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....

  • Spa Guest Services Coordinator

    4 weeks ago

    Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time

    Spa Receptionist Role OverviewIP Casino Resort Spa is a premier destination for relaxation and rejuvenation, committed to delivering outstanding guest experiences. We are on the lookout for a dedicated Spa Receptionist to enhance our team at the spa front desk.Manage incoming calls, schedule appointments, and facilitate guest check-ins and check-outs with...

  • Spa Massage Specialist

    4 weeks ago

    Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time

    Job OverviewThe Spa Massage Specialist plays a crucial role in ensuring guest satisfaction within the spa environment by delivering high-quality services while adhering to established spa standards.Key ResponsibilitiesPerform massage and body treatments with exceptional skill and professionalism.Maintain the cleanliness and organization of treatment and...

  • Spa Receptionist

    2 months ago

    Biloxi, United States Boyd Gaming Full time

    Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current...

  • Wellness Reception Specialist

    4 weeks ago

    Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time

    Spa Receptionist Job OverviewIP Casino Resort Spa is a premier destination for relaxation and rejuvenation, committed to delivering outstanding guest experiences. We are looking for a dedicated Spa Receptionist to be the welcoming face at our spa front desk.Manage phone inquiries, schedule appointments, and facilitate guest check-ins and check-outs with...

  • Massage Therapist

    5 hours ago

    Biloxi, United States IP Casino Resort Spa Full time

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies...

  • Environmental Services Associate

    4 weeks ago

    Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time

    Position OverviewCompany Overview:IP Casino Resort Spa is a leading establishment in the hospitality and entertainment sector, dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to excellence and our ability to adapt and thrive in a competitive environment.Role Summary:The Environmental Services Associate is...

  • Hotel Front Desk Representative

    2 days ago

    Biloxi, Mississippi, United States Landry's Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Landry's. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide positive service standards, including courtesy, sincerity, and...

  • Hotel Front Desk Representative

    2 weeks ago

    Biloxi, Mississippi, United States Golden Nugget Full time

    {"Job Title": "Hotel Front Desk Agent", "Job Description": "Job SummaryAt Golden Nugget, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist...

  • Hotel Front Desk Manager

    4 weeks ago

    Biloxi, Mississippi, United States Twin River Management Group, Inc. dba Bally's Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Twin River Management Group, Inc. dba Bally's. As a key member of our front office team, you will be responsible for leading the front desk team to deliver exceptional guest service and drive revenue growth.Key Responsibilities:Leadership and Management:...

  • Front Office Supervisor

    3 weeks ago

    Biloxi, Mississippi, United States Bally's Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Bally's Corporation. As a key member of our hotel operations team, you will be responsible for ensuring that our front desk operations run smoothly and efficiently, providing exceptional customer service to our guests, and leading a team of front desk...

  • Front Office Supervisor

    2 weeks ago

    Biloxi, Mississippi, United States Bally's Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Bally's Corporation. As a key member of our hotel operations team, you will be responsible for ensuring that our front desk operations run smoothly and efficiently, providing exceptional customer service to our guests, and leading a team of front desk...

  • Valet Attendant

    5 hours ago

    Biloxi, United States IP Casino Resort Spa Full time

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies...

  • Hotel Front Desk Agent

    1 week ago

    Biloxi, United States Landry's Full time

    Overview The Front Services Attendant assists patrons of the hotel with luggage and parcels while providing a high degree of guest service Responsibilities Adhere to the policies and procedures of the Bell & Door department Provide positive service standards including courtesy, sincerity and enthusiasm to all hotel guests Deliver baggage to and from...

  • Valet Attendant

    2 months ago

    Biloxi, United States IP Casino Resort Spa - Biloxi Full time

    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....

  • Security Dispatcher

    4 weeks ago

    Biloxi, United States IP Casino Resort Spa - Biloxi Full time

    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....

  • Front Office Supervisor

    4 months ago

    Biloxi, United States Bally's Corporation Full time

    Principal Duties & Responsibilities: Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate. Supervises hotel check-in & checkout ensuring quick, courteous and effective service is delivered...

  • Front Office Supervisor

    4 weeks ago

    Biloxi, United States Bally's Corporation Full time

    Description Principal Duties & Responsibilities: Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate. Supervises hotel check-in & checkout ensuring quick, courteous and effective service...

  • Retail Sales Associate

    4 months ago

    Biloxi, United States CubeSmart Full time

    **Retail Sales Associate (Full-Time)** CAROUSEL_PARAGRAPH * Biloxi, Mississippi * Customer Service/Retail * 13942 ** Share Job** ** Job Description** **Overview** **At CubeSmart, our culture makes the difference. When we say its whats *inside* that counts, we are saying you count** **Responsibilities** **What CubeSmart offers:** NON-TRADITIONAL HOURS...

  • Asst Manager Front Office

    1 month ago

    Biloxi, United States IP Casino Resort Spa - Biloxi Full time

    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....

Spa Desk Agent

4 months ago

Biloxi, United States Bally's Corporation Full time

Performs a variety of tasks including: answering phone calls, making reservations, check-in, checkout, resolving complaints and disseminating information. The Agent is often the first encounter a guest has in the Spa and is thus very influential in creating a first impression.

Principal Duties & Responsibilities:

Enhances the guest experience by providing exceptional service.

Greets all guests entering spa.

Answers incoming phone calls, routing as necessary.

Responds to inquiries regarding facility.

Processes reservation calls; checking availability; quoting rates; detailing service; closing sales and entering reservations into the spa system.

Confirms and modifies appointments (reservations).

Ensures that proper sales techniques and strategies are utilized to maximize number of bookings and revenue.

Posts charges to guest folios.

Assists guests in resolving complaints.

Maintains cash bank; receive cash, checks, and credit cards for payment of services.

Processes complimentary transactions with supporting documentation.

Promotes retail sales.

Maintains guest records.

Processes and submits end-of-shift reports.

Monitors spa area for cleanliness.

Adheres to department and property policies and procedures.

Provides tours through the facility disseminating information pertaining to product & services available.

Keeps service area stocked, cleaned, and sanitized. Re-stocks towels and supplies.

Monitors for cleanliness and safety spa reception, lounge and wet areas; cleaning as necessary.

Escorts guests to lounge, treatment rooms, and wet areas.

Maintains equipment and uses proper amounts of product to assist with cost controls

Keeps service area stocked, cleaned, and sanitized.

Knows and understands all services and products while educating and training guests in these areas.

Performs prep work and properly cleans and restocks work area as required.

Communicates to management any and all occurrences involving staff or guests in the spa or salon that require attention.

Maintains a positive attitude and contributes toward a quality work environment

Attends, participates in and supports training and staff meetings for the spa

Speaks positively when talking with guests and co-workers

Performs other functions as necessary or as assigned by management.

Other Duties & Responsibilities:

Upholds the Mission Statement - We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values

Maintains knowledge of property information & memorabilia.

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or GED

Proficiency in typing.

Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.

Must project a professional and positive image.

High energy level.

Excellent interpersonal skills.

Ability to effectively sell spa & salon products and services.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Ability to work a flexible schedule.

Ability to handle and carry out instructions.

Excellent interpersonal and communication skills.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Ability to understand and promulgate written memos, instructions, regulations.

Maintain knowledge of property information, including memorabilia.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Counterfeit Currency Prevention

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction and Overview

Title 31 SAR Incident Reporting Awareness Training*

PCI Credit Card Fraud Prevention

Sexual Harassment Awareness for Frontline

TRMG Title 26 & Form 8300 for Non-Casino Departments *

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking F Extreme Heat R

Sitting R Temperature Changes R

Lifting O Wet O

Carrying O Humid R

Pushing R Noise O

Pulling R Vibration R

Climbing R Hazards R

Balancing R Atmospheric Conditions R

Stooping R Cigarette Smoke R

Kneeling O

Crouching R

Crawling R

Reaching O

Handling O

Grasping O

Feeling O

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination F

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

__X__ Medium work

_____ Heavy work