Administrative and Support Staff Lead

3 weeks ago

Baltimore, United States Teracore Full time
80% Remote; 20% on-site (Baltimore, MD and/or Frederick, MD).

Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management consulting and information technology services firm. We are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. Diverse talents help us to achieve the missions and objectives of our customers. We hope we can partner together to achieve those goals.

Project Background:

The Centers for Medicare and Medicaid Services (CMS) Emergency Preparedness & Response Operations (EPRO) directs and coordinates CMS programs for emergency preparedness, response and recovery, and continuity of operations. EPRO works with the Department of Health and Human Services (HHS), other federal departments and agencies, beneficiaries, health care providers, and other stakeholders in carrying out these programs. Internally, EPRO works with the Office of Strategic Operations and Regulatory Affairs (OSORA) regarding CMS essential records management. EPRO establishes policies, procedures, and strategic and operational plans, provides situational awareness, and conducts training, testing, exercises, and evaluations to ensure CMS' preparedness and workforce readiness to respond to natural disasters, human-caused incidents, and public health emergencies.

Position Description :

The Administrative and Support Staff Lead will assist the Deputy Project Management Lead in meeting all deadlines set by the Project Management Lead and the client. The Administrative and Support Staff Lead oversees the Administrative and Support Staff, who perform the day-to-day tasks associated with the contract and acts the main point of contact between the Administrative and Support Staff and the Deputy Project Management Lead.

Required Skills:
  1. Must have at least five (3) years of related experience in office and program management, specifically supporting emergency management, emergency response in the government sector, or performing IT Disaster Recovery and Business Continuity activities, such as DR testing, policy and plan development, and facilitation.
  2. A substitute for two (2) years of experience can be given for
    • A graduate degree related to emergency management, emergency response, public health, or public administration or holding a current Certified Emergency Manager (CEM)® credential issued by the International Association of Emergency Managers (IAEM).
    • Graduate degree with a major or concentration in Business Continuity or a related field holding a current Certified Business Continuity Professional (CBCP)® or Master Business Continuity Professional (MBCP)® or Certified Public Sector Continuity Professional (CPSCP)® credential from the Disaster Recovery International Institute (DRII).
    • Graduate degree with a major or concentration in Project Management or a current Project Management Professional (PMP)® credential from the Project Management Institute (PMI).
  3. Candidate must be willing to travel into the regional offices up to 20% of the time, for events, and at the discretion of the client

Desired Skills:
  1. Basic skills in Microsoft Office suite of products (Word, Excel, Teams, Publisher).
  2. Basic skills in Adobe products
  3. Basic knowledge of qualitative and quantitative analytical techniques in a related field
  4. Knowledge of the production, management, and maintenance of Federal policy and guidance


At Teracore, we support, depend and thrive on differences for the benefit of our associates and customers. Teracore is an equal opportunity employer. Employment decisions are based solely on a person's merit and professional qualifications directly related to job competence.

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