Sales Support Technical Team Lead

2 weeks ago

Baltimore, United States MOI, Inc Full time
Job DescriptionJob Description

Summary:

The Sales Support Technical Team Lead provides technical and administrative support to the sales support team by facilitating the gathering, analysis, and troubleshooting of sales support related operations including ERP systems, proposal generation, internal order entry preparation processes, etc. In addition, the Sales Support Technical Lead ensures compliance of company procedures and operations and provides training and ongoing support for sales support staff.

Essential Functions:

  • Provide troubleshooting assistance for orders, account statuses, and relevant problems related to CORE and CAP system processes.
  • Recommend and develop training and development systems and procedures for sales support team
  • Provide technical and analytical support for process improvement initiatives by identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities
  • Collect and interpret statistical data utilizing MOI ERP applications in relation to pre- order entry practices, including but not limited to proposal generation and order accuracy
  • Work with management to identify specific work situations requiring employees to understand changes in policies, procedures, regulations, and technologies.
  • Review orders to ensure compliance with MOI sales support standards and to ensure milestones and standards are met.
  • Ensures the sales support team works in accordance with the approved company operating policies, procedures, practices and methods
  • Work with Sales Support Director and other management staff to discuss performance improvement techniques, successful change management, and ongoing training efforts
  • Conduct one on ones to review current and upcoming projects and provide training opportunities
  • Lead department trainings and meetings
  • Other duties as assigned

Competencies:

  • Effective oral and written communication skills
  • Excellent interpersonal/customer service skills
  • Ability to process computer data and to format and generate reports
  • Proficient in office computer software use (Word, Excel, Outlook, etc.)
  • Project a professional demeanor
  • Excellent organizational skills required
  • Work successfully in a team environment
  • Adaptability, positive attitude, professionalism and flexibility
  • Strong attention to detail
  • Hands on experience with ERP and CRM systems
  • Excellent problem solving skills
  • Must possess excellent time management skills; must be able to handle multiple projects with deadlines in a fast-paced environment

Education & Experience:

Bachelor’s Degree with 3-5 years of experience in support, preferably in customer service and solution development, or equivalent combination of education and experience. Preferred experience with ERP and CRM systems.

Physical Demands:

While performing the duties of this job, the employees are regularly required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Working Conditions:

General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

  • Technical Support Engineer

    1 month ago

    Baltimore, United States Danfoss Full time

    Job Description · Actively participate in technical support call center and utilize Salesforce for customer interaction · Provide best in class technical support for Danfoss Cooling Product Line · Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web...

  • Technical Support Engineer

    4 weeks ago

    Baltimore, United States Danfoss Full time

    Job Description · Actively participate in technical support call center and utilize Salesforce for customer interaction · Provide best in class technical support for Danfoss Cooling Product Line · Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web...

  • Technical Support Engineer

    1 month ago

    Baltimore, Maryland, United States Danfoss Full time

    Job Description· Actively participate in technical support call center and utilize Salesforce for customer interaction· Provide best in class technical support for Danfoss Cooling Product Line· Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos·...

  • Technical Support Engineer

    4 weeks ago

    Baltimore, Maryland, United States Danfoss Full time

    Job Description· Actively participate in technical support call center and utilize Salesforce for customer interaction· Provide best in class technical support for Danfoss Cooling Product Line· Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos·...

  • Technical Sales Manager

    2 months ago

    Baltimore, United States Oetiker Group Full time

    **Technical Sales Manager** * 827 Linden Ave, Baltimore, MD 21201, USA * Employees can work remotely * Full-time * Department: Sales **Company Description** Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for...

  • Technical Sales Manager

    4 weeks ago

    Baltimore, United States Oetiker Group Full time

    **Technical Sales Manager** * 827 Linden Ave, Baltimore, MD 21201, USA * Employees can work remotely * Full-time * Department: Sales **Company Description** Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for...

  • Technical Support Engineer

    4 weeks ago

    Baltimore, United States Danfoss LLC Full time

    Technical Support Engineer Requisition ID: 38918 Job Location(s): Baltimore, MD, US Job Description · Actively participate in technical support call center and utilize Salesforce for customer interaction · Provide best in class technical support for Danfoss Cooling Product Line · Conduct internal and external presentations to increase knowledge of...

  • Technical Lead

    3 weeks ago

    Baltimore, United States Veteran Technology Leaders LLC Full time

    Company Description With over 30 years of experience, we are Veterans helping Veterans. Veteran Technology Leaders is a customer-focused team of skilled military Veterans and seasoned professionals delivering comprehensive services including: Cyber Security ; Business Analytics; Business Process Engineering Management; ERP Systems Integration/Implementation...

  • Technical Support Engineer

    1 month ago

    Baltimore, United States Danfoss LLC Full time

    Technical Support Engineer Requisition ID: 38918 Job Location(s): Baltimore, MD, US Job Description · Actively participate in technical support call center and utilize Salesforce for customer interaction · Provide best in class technical support for Danfoss Cooling Product Line · Conduct internal and external presentations to increase knowledge of...

  • Technical Support Officer

    3 weeks ago

    Baltimore, United States Johns Hopkins University Full time

    The **_Technical Support Officer_** will work in close collaboration with MOMENTUM Country and Global Leadership (MCGL)'s FP Team, including the FP Director, Technical Manager, Program Officer, Technical Advisors, and Sr. Program Coordinator, to provide program support in the areas of family planning and gender with a wide range of potential activities,...

  • Enterprise Account Manager

    4 weeks ago

    Baltimore, United States InterVision Systems Full time

    Enterprise Account Manager (Technical Sales) Are you looking for a challenging role as an Enterprise Account Manager ? As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit...

  • Shop Territory Technical Team Lead

    3 weeks ago

    Baltimore, United States Lynx Emissions Full time

    Lynx Emissions is a small business in Baltimore, MD. We are professional, customer-centric, collaborative, and our goal is to provide reliable products and services that keep your engines running smoothly and efficiently. Whether you're looking for top-brand products or expert maintenance services, we've got you covered. Explore our range of solutions and...

  • Senior Technical Sales

    2 weeks ago

    Baltimore, United States Constellation Energy Full time

    COMPANY OVERVIEWAs the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or...

  • Senior Technical Sales

    1 week ago

    Baltimore, United States Constellation Energy Full time

    COMPANY OVERVIEWAs the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or...

  • Technical Product Lead

    7 days ago

    Baltimore, Maryland, United States Emergent BioSolutions Full time

    We go where others won't, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect and enhance life.I. JOB SUMMARY The Technical...

  • Technical Product Lead

    7 days ago

    Baltimore, United States Emergent BioSolutions Full time

    We go where others won’t, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect and enhance life. I.    JOB SUMMARY  The...

  • Technical Sales Rep

    1 month ago

    Baltimore, United States Algonquin Bridge Full time

    Who We Are: As Canada’s Bridge and Infrastructure Company, Atlantic Industries Limited (AIL) operates a coast-to-coast network of sales/engineering offices and manufacturing plants. The AIL Group of Companies has wonCanada’s Best Managed CompaniesGold Standard by re-qualifying for the fifth consecutive year.We are also certified as a Great Place to...

  • Technical Sales Rep

    4 weeks ago

    Baltimore, United States Algonquin Bridge Full time

    Who We Are: As Canada’s Bridge and Infrastructure Company, Atlantic Industries Limited (AIL) operates a coast-to-coast network of sales/engineering offices and manufacturing plants. The AIL Group of Companies has wonCanada’s Best Managed CompaniesGold Standard by re-qualifying for the fifth consecutive year.We are also certified as a Great Place to...

  • Technical Sales Specialist

    3 weeks ago

    Baltimore, United States STIHL Inc. Full time

    **About Us** As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. STIHL is seeking a...

  • Technical Support Officer

    4 weeks ago

    Baltimore, United States Johns Hopkins University Full time

    Job Req ID: 113939 Technical Support Officer The will work in close collaboration with MOMENTUM Country and Global Leadership (MCGL)s FP Team, including the FP Director, Technical Manager, Program Officer, Technical Advisors, and Sr. Program Coordinator, to provide program support in the areas of family planning and gender with a wide range of...