Manager, Enterprise Complaints

3 weeks ago


Virginia Beach, United States Geico Insurance Full time

The Quality Control Enterprise Complaint Manager is responsible for overseeing the accuracy and effectiveness of the complaint management process. This role ensures that the customer complaints are handled promptly and in accordance with internal policies, regulatory requirements, and industry standards.

Key Responsibilities:

* Develop and implement quality control standards for complaint handling.


* Monitor and audit compliant records to ensure accuracy, completeness, and compliance with company policies and regulatory requirements.


* Analyze complaint data to identify trends and areas for process improvement.


* Collaborate with cross-functional teams to resolve escalated complaints.


* Create and maintain documentation, include reports, procedures, and findings from complaints.


* Stay updated on relevant regulations and industry developments to maintain an effective quality control complaint program.



Qualifications:

* Experience:
* Minimum 24 months of complaint leadership experience


* Strong understanding of underwriting process and procedure


* Compliance experience


* Experience with regulatory departments and agencies




* Technical Knowledge:
* Strong understanding of complaint processes.


* Strong knowledge of regulatory requirements related to complaints.




* Skills:
* Excellent analytical and problem-solving skills.


* Strong verbal and written communication abilities.


* Proficiency in data analysis tools and complaint management software.


* Exceptional attention to detail and organizational skills.


* Ability to manage multiple projects and deadlines in a fast-paced environment.




* Collaboration: Proven ability to work cross-functionally with internal teams and external partners.



At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

* Premier Medical, Dental and Vision Insurance with no waiting period
* Paid Vacation, Sick and Parental Leave
* 401(k) Plan
* Tuition Reimbursement
* Paid Training and Licensures
* Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.



  • Virginia Beach, United States Geico - Government Employees Insurance Company Full time

    The Quality Control Enterprise Complaint Manager is responsible for overseeing the accuracy and effectiveness of the complaint management process. This role ensures that the customer complaints are handled promptly and in accordance with internal pol Manager, Enterprise, Insurance, Business Services, Regulatory


  • Virginia Beach, United States Geico - Government Employees Insurance Company Full time

    The Quality Control Enterprise Complaint Manager is responsible for overseeing the accuracy and effectiveness of the complaint management process. This role ensures that the customer complaints are handled promptly and in accordance with internal pol Manager, Enterprise, Insurance, Business Services, Regulatory Learn More


  • Virginia Beach, Virginia, United States Ping Identity Full time

    About the RoleWe're seeking a talented Enterprise Account Manager to join our team at Ping Identity. As a key member of our sales team, you will be responsible for driving business growth and expanding our customer base in the enterprise sector.In this role, you will have the opportunity to leverage your skills and experience to develop and execute strategic...


  • Virginia Beach, Virginia, United States City of Virginia Beach Full time

    Join Our Cybersecurity TeamThe City of Virginia Beach is seeking a highly skilled Enterprise Cybersecurity Program Manager to join our team. As a key member of our cybersecurity program, you will be responsible for managing and implementing our City's information security program. This is an excellent opportunity to work with a talented team of professionals...


  • Virginia Beach, Virginia, United States Avalore, LLC Full time

    We are looking for a highly skilled Enterprise ServiceNow Administrator to join our team at Avalore, LLC. As a key member of our Federal customer's team, you will be responsible for supporting the implementation of an enterprise IT service delivery model.Key ResponsibilitiesDevelop and maintain internal technical documentation, manuals, policies, and...


  • Virginia Beach, Virginia, United States FGS Full time

    About the JobIn this role as Enterprise IT Specialist, you will work with our team to provide technical services to include Secure Information Systems, Security and Engineering, and Intelligence Analysis.As an experienced professional, you will be responsible for maintaining and operating Microsoft Configuration Management (MCM) system. Your duties will...


  • Virginia Beach, Virginia, United States Syms Strategic Group, LLC (SSG) Full time

    Job OverviewSyms Strategic Group (SSG) is a leading provider of innovative solutions for the federal government. As an Enterprise Software Asset Management Expert, you will play a critical role in ensuring compliance and optimizing software asset utilization.SalaryThe estimated salary for this position is $120,000 - $160,000 per annum, commensurate with...


  • Virginia Beach, Virginia, United States Avalore, LLC Full time

    Avalore, LLC is seeking a highly skilled Enterprise ITSM Solution Architect to join our team. As a key member of our Federal customer's support team, you will be responsible for implementing an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end-user...


  • Virginia Beach, United States L.S. CALDWELL & ASSOCIATES Full time

    Job DescriptionJob DescriptionNote: This is currently a remote working position, but it is expected to transition to our client site in the Hampton Roads, VA, area. All candidates must be able to report to the office regularly when this transition occurs.DBE Compliance Project ManagerL. S. Caldwell & Associates, Inc. (LSC), is a full service Employment and...


  • Virginia Beach, Virginia, United States Tekfortune Inc Full time

    We are seeking a skilled Senior SQL Server Enterprise Systems Administrator to join our team at Tekfortune Inc. In this role, you will be responsible for providing expert-level support and guidance for the design, implementation, and maintenance of SQL Server enterprise systems.About the RoleThis is an exceptional opportunity for an experienced Database...


  • Virginia Beach, Virginia, United States Top Secret Clearance Jobs Full time

    About Top Secret Clearance JobsSalary: $160,000 - $220,000 per yearJob ResponsibilitiesThe incumbent will serve as a Risk Management Framework (RMF) security control validator who performs independent and impartial assessments of NIST 800-53 security and privacy controls employed within the Navy Exchange Enterprise.The job requires the incumbent to:Provide...


  • Deerfield Beach, United States Carrier Enterprise Full time

    Residential Sales Manager | Carrier Enterprise | Pmpano Introduction: Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Residential Sales Manager. Join a team that excels in p Residential, Manager, Sales Manager, Sales, Account Manager, Resident, Manufacturing


  • Virginia Beach, Virginia, United States Marathon TS Full time

    Job DescriptionWe are seeking a highly skilled Enterprise SharePoint Solutions Architect to join our team at Marathon TS.The successful candidate will be responsible for providing temporary support to the Air Force's Tactical Data Link Operations and Management Organization. The role involves operating, maintaining, sustaining, and updating TDLOMO branch...


  • Fort Walton Beach, Florida, United States OSAAVA Services Full time

    Job TitleEnterprise IT Infrastructure ManagerSalary: $85,000 - $115,000 per yearAbout the JobThis is an Enterprise IT Infrastructure Manager role at OSAAVA Services.Key ResponsibilitiesDetermine hardware, software, and systems specifications and configuration requirements.Plan, install, configure, and troubleshoot Microsoft Hyper V, Microsoft Server 2008 R2,...


  • Virginia Beach, Virginia, United States S & K SALES CO Full time

    Job SummaryWe are seeking an experienced Enterprise Software Development Professional to join our dynamic team at S & K SALES CO.Responsibilities:Design, develop, and implement new applications and features using C# and Azure.Enhance existing codebases, boosting functionality and efficiency.Troubleshoot system issues, debug C# code, optimize SQL queries...


  • Virginia Beach, Virginia, United States iSenpai Full time

    We are iSenpai, a cutting-edge IT and cyber security services provider. Our team delivers innovative solutions for US Government and commercial customers. We specialize in cloud technology, data analytics, and enterprise security.Our cloud-based solutions integrate cybersecurity, leveraging efficient Agile DevSecOps methodologies. We support our customers'...


  • Huntington Beach, California, United States Applied Business Software Full time

    About the RoleThis is an exciting opportunity to join our Enterprise Account Management team as a Business Growth Consultant in Huntington Beach, CA. As a Business Growth Consultant, you will play a pivotal role in driving revenue for our rapidly growing SaaS company making waves in fintech.You will manage inbound leads, proactively follow up, and...

  • Hardees of Celebration

    2 months ago


    Virginia Beach, United States Hardee's Full time

    Click HERE to Apply!Job Title - Restaurant Breakfast Manager/Hardee's NOW HIRING EXCEPTIONAL RESTAURANT BREAKFAST MANAGERS If you are passionate about making a difference for our guests and our team members, every single day, can manage and motivate team members through positive and respectful leadership, strive to exceed company standards in service to...


  • Virginia Beach, Virginia, United States Jackson Hewitt - 3495 Full time

    Job SummaryWe are seeking an experienced Tax Operations Manager to join our team in managing the day-to-day activities of seasonal team members assigned to multiple store locations within an assigned district. The successful candidate will drive the operation at each location to maximize efficiency, increase revenue, and improve office profitability.Key...


  • Fort Walton Beach, Florida, United States SOURCE INTELLIGENCE Full time

    Job Summary">At Source Intelligence, we are seeking a skilled Enterprise Project Manager to lead our software implementation efforts. As an essential member of our team, you will be responsible for overseeing the day-to-day management of project delivery and ensuring timely completion of Enterprise Client Projects.">About the Role">We are looking for a...