Scheduler III

4 weeks ago

Fountain Valley, United States MemorialCare Full time
Description

Title: Scheduler III

Location: Fountain Valley, CA

Department: Admitting Ancillary Scheduling

Status: Full-time

Shift: Days (8hr shifts)

Pay Range: $22.41/hour - $32.50/hour

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.

The OP Scheduler III is under the direction of the OP Supervisor and Admitting Manager and is responsible for scheduling invasive and non-invasive radiology and cardiology exams and special interventional procedures. The schedulers are responsible for asking for authorization numbers when required by the health plan or medical Group. The scheduler must schedule the patient accurately choosing the correct medical record number so that duplicate MRN's are not created. The employee must be multi-task oriented and work with the radiologist when needed. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.Essential Functions and Responsibilities of the Job

1. Ability to communicate effectively in written and verbal form.

2. Schedules patients accurately and timely.

3. Explains the prep requirements accurately to the patient or office staff.

4. Avoids HIPAA violations by choosing the correct MRN in Radiant/Cadence/Epic.

5. Ability to interact in a positive and constructive manner and promotes conflict resolution

6. Enters insurance name, identification number, and phone number in notes on the Referral in Radiant.

7. Provides excellent customer service using "Simply Better" and AIDET principles.

8. Ability to understand insurance requirements and asks for authorization numbers when required.

9. Ability to answer calls timely, professionally, and maintains wait time goal of 1 minute or less.

10. Ability to be at work and be on time.

11. Ability to follow company policies, procedures and directives.

12. Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications

Experience

List the minimum experience, skills, knowledge and abilities required to do the job.

• 2 or more years of experience in scheduling, admitting, or physician office experience

• Must communicate effectively and clearly both verbally and in writing

• Strong customer service skills

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima

• Bi-lingual (English/ Spanish, or English/ Vietnamese) preferred

• Positive work ethic

• Strong organizational skills

• General computer skills required including: electronic medical record and Microsoft Office

• Knowledge of medical terminology

Education

List the education licensures or certifications preferred or required to do the job.

• High school graduate preferred

• Medical Terminology related course or certificate preferred

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