Customer Service Representative Level Iii

2 weeks ago

Sun Valley, United States De Rigo REM Full time

De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley, is seeking a Customer Service Representative Level III. We are looking for someone who is passionate about details and excellent at both verbal and written communication.

As a Customer Service Representative (Level III), you will play a pivotal role in providing exemplary customer support through inbound and outbound calls. Your primary responsibility will be to address complex customer inquiries, resolve escalated issues, and ensure customer satisfaction. You will serve as a knowledgeable resource, providing guidance to lower-level representatives and collaborating with other departments to deliver comprehensive solutions.
- Strong communication skills to answer customers inquiries clearly.
- Process online orders received through our customer facing and internal Rep portals.
- Inventory: understand stock screen; quantity allocated, back-orders, knowing delivery date of expected product.
- Back-orders: expected back-order date; back-order list; back-order release; and invoicing, picking, and shipping of backorders.
- Track packages and perform various tasks associated with the transit of our product.
- Issue return authorizations to customers.
- Work on projects as assigned by Management.
- Ability to use positive language.

**Qualifications & Skills**
- 2 to 3 years’ customer service call center experience
- Exceptional communication skills, prioritizing active listening and empathy.
- Strong problem-solving skills and the ability to think critically under pressure.
- Commitment to providing outstanding customer service and a passion for helping others.
- Ability to multitask and prioritize tasks.
- Professional business demeanor
- Quick & accurate data entry
- Proficiency at MS Word/Excel
- Sales support experience
- SAP experience a plus

**Application Process**

Pay Range: $19.78-$21.50 depending on experience.

**De Rigo REM is an Equal Opportunity Employer and does not discriminate in hiring based on federally-protected classifications (i.e., race, color, national origin, ancestry, religion, sex, disability, veteran status, age (40 or over), sexual orientation, marital status or genetic information).**

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1-3 year

Shift:

- 8-hour shift /Monday to Friday

Pay: $19.78 - $21.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

Work Location: In person

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