Service Administrative Assistant

3 weeks ago


Indianapolis, United States Hurco Full time

Hurco Companies, Inc. is looking for a Service Administrative Assistant for our parts department. This position will be based out of our Indianapolis, Indiana facility. As the Service Administrative Assistant, you will interact with many different customers and distributors. This role is an essential part of improving the Hurco customer experience by properly prioritizing calls to ensure the proper resources are designated, and customer inquiries are resolved in a timely manner.

Responsibilities

* Answer customer calls to collect information and create tickets
* Enhance customer and distributor experience by reducing wait times and streamlining the ticketing process
* Identify and research customer needs
* Prioritize service and/or parts requests for technical support and parts teams
* Interact with service and engineering personnel as well as vendors to respond to customer parts requests
* Data entry and other administrative tasks

Requirements

* 1+ years of experience in a call center customer service position
* Ability to multi-task in a fast-paced environment
* Strong listening, organizational, verbal, and written skills
* Strong interpersonal and relationship building skills
* Self-starter with the ability to work independently
* Experience with Freshdesk and/or D365 is a plus



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