Senior Project Manager

1 month ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

The Sr. Project Manager is responsible for providing cross-functional project management on behalf of the Global Services organization in support of new product development/introduction, and executing on key strategic initiatives.

The Sr. Project Manager serves as the primary liaison between ISI's Engineering teams / Engineering PMO and the Field Service, Product Support, Technical Support, Customer Success, and Service Manufacturing Operations teams supporting the product. With the development and introduction of new products, the Sr. Project Manager identifies service strategies, service requirements, risks, deliverables, schedules, and leads the cross-functional effort to execute Global Services readiness to the project plan. The Sr. Project Manager will tightly align with upstream/downstream business partners supporting a specific Intuitive product line.

The success of the Services Program Management team is mission critical to the success of the worldwide Global Services organization. This is where your leadership, hands-on experience supporting global service organizations, fascination with robotics, and your passion for leading change within a complex, fast-paced, highly regulated environment can make a direct impact.

Roles and Responsibilities:

  • Provide functional, strategic, and tactical leadership to project teams responsible for new product introductions (NPI) on behalf of the Services Business Unit; ensuring appropriate planning, communication, risk mitigation, and business unit readiness in alignment with product development and commercialization target dates
  • Create and maintain project schedules, budgets, and communicate status and risks cross-functionally to global Services BU stakeholders
  • Integrate with Engineering during product development to drive service requirements upstream to Engineering, directly impacting product design and the ability of service organization to efficiently install, troubleshoot, repair, and maintain the product
  • Ensure that domestic & global service strategies, assumptions, business opportunities are measured & periodically reviewed throughout duration of project execution & initial product launch
  • Maintain a portfolio of active projects for assigned program, organize and lead design review meetings to Services leadership team
  • Strong collaboration and communication with internal and external business units (marketing and engineering teams), bridging development processes, approaches, and cultures. Work with partner groups to gain alignment & support to achieve project objectives.
  • Leadership and coordination of staff planning, organizational design, and strategy to anticipate and ensure readiness for future business needs
  • Lead continuous improvement efforts regarding the project management and product development efforts on behalf of Services BU
  • Functional Capabilities
    • Product lifecycle knowledge- Able to handle complex tasks. Applies thorough and detailed understanding of best practice engineering techniques, including effective approaches to new products or new approaches to existing products.
    • Independence and sophistication in design - Broad Scope. Develops cutting edge engineering capabilities and methods that are used personally and by others. Models best practices in all aspects of design and completion.
    • Complexity of Assignments - Assigned multiple priorities as a matter of routine. Prioritizes independently and effectively. May coordinate others.
    • Scope of work and collaboration - Influences others on engineering design. May be called upon to provide technical leadership.
  • Planning/Execution
    • Ability to communicate effectively - Effective presenter and meeting facilitator, tailoring communication to meet the needs of the audience. Communicates internally, with suppliers, and to larger company audiences.
    • Reality based projections and status assessments - Proactively seeks and shares information to inform deadline management, demonstrating the ability to negotiate and prioritize. Provides early warning of risks. Ideas are solid and in the context of objectives and constraints.
    • Root Cause Analysis, independence, and thoroughness - Independently orchestrates approaches to determining root cause and problem solving on complex, multi-dimensional issues, and determining when proposed solutions are effective. Works well under pressure.
    • Focus - Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Proactively goes outside the group to seek information relevant to completion

Effective Interaction - Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Proactively goes outside the group to seek information relevant to completion

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