Manager, Customer Training

4 weeks ago

Sunnyvale, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

As a member of the customer training leadership team, this person will take a solid leadership role in developing and supporting IntuitiveSystem technology training programs.  The Manager will be closely involved in the continuous improvement of all customer training programs, will coach and develop a team of Training Specialists, and will work with the manager of Operations and the Director to support Training Center operations and deliver results.  Additionally, this person will work closely with the program management team, sales, marketing, and the Clinical and Product Education Group to deliver high-quality training results.

Roles and Responsibilities:

  • Building and supporting training programs at designated training centers to educate and support physicians’ development of Intuitive system technology skills
  • Measuring training effectiveness and implementing enhancements as necessary
  • Collaborating with Operations Manager to manage training center logistics, calendar, and requests for programs
  • Hiring, developing, and training members of the customer training team to support the ever-growing needs of the company
  • Developing sustained proficiency within the Training Specialists in the following areas:
    • Intuitive System Technology
    • Intuitive System applications
    • Training Pathway process
    • Training/coaching techniques and methodologies
  • Working with other members of training, marketing & sales leadership to ensure proper allocation of training support for specialized programs and events
  • Collaborating with sales leadership to promote strategic and thoughtful utilization of training capacity
  • Managing current programs to promote skills for OR Staff and measure theeffectiveness of said programs
  • Exploring, piloting, and developing innovative training programs for improving OR Staff efficiency and proficiency
  • Effectively managing DOD training centers to optimize effective targeting, training, and utilization
  • Developing new training material as needed
  • Approving training requests in SFDC 
  • Working closely with the Operations Manager to optimize excellence for protocol development and delivery
    • Working closely with Operations Manager to create impactful onboarding plans for new trainers to effectively track benchmarks and progress
    • Effectively coaching new trainers to deliver training content
    • Reviewing trainers on a consistent basis to ensure training material is delivered in an effective manner and in accordance with SOP’s

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