Account Support Representative 11:30a-8p

2 weeks ago

Buffalo, United States ACV Full time
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
  • Multiple medical plans including a high deductible, low cost health plan
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company's 401(k)

Who we are looking for:

The Account Support Representative works closely with car dealerships from across the U.S. to support ACV Auctions' unique business solutions. The Account Support Representative will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. This role will interact with and support customers through their day in a team environment. The Account Support Representative supports customers through performing duties and tasks under minimal supervision.

What you will do:
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Receive inbound calls from ACV customers.
  • Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools.
  • Perform outbound calls to ACV customers as needed to resolve issues.
  • Document activities, strategies and efforts within Salesforce.
  • Provide pre- and post-sales support to customers to ensure consistent repeat business.
  • Meet or exceed SLA's to issue resolutions.
  • Understand ACV policies and procedures.
  • Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
  • Present current ACV offerings, products, services and newest features to promote business.
  • Communicate with business owners and decision makers in a professional and courteous manner.
  • Meet or exceed all goals and KPIs set by management and the department.
  • Perform additional duties as assigned.

What you will need:
  • High School Diploma or equivalent required
  • 2 years' administrative or customer service experience
  • Ability to read, write, speak, and understand English.
  • A reliable self-starter who is capable of thriving in a fast paced and ever changing environment.
  • Customer-first philosophy
  • Resilience, problem-solver, action-oriented and a driver of results
  • Experience supporting customers (customer service /retail) a plus.
  • Fluent Spanish a plus
  • Team Player and adaptable

Compensation: $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

#LI-CG1

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Other details
  • Job Family Sales
  • Job Function Sales Ops Support
  • Pay Type Hourly
  • Job Start Date Thursday, November 21, 2024

Apply Now

  • Account Support Representative 11:30a-8p

    2 weeks ago

    Buffalo, United States ACV Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...

  • Account Support Representative

    2 weeks ago

    Buffalo, United States ACV Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...

  • Account Support Representative

    2 weeks ago

    Buffalo, United States ACV Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...

  • Special Procedures Nurse

    2 months ago

    Buffalo, United States Kaleida Health Full time

    **71900BR** **Auto req ID:** 71900BR **Department:** 14108 - BGMC Imaging RNS **Job Description:** Assesses and treats human responses to actual and potential health problems through such services as case finding, health teaching, health counseling and provision of care supportive or restorative of life and well-being. Executes medical regimens...

  • Account Support Representative 10a-6:30p

    2 weeks ago

    Buffalo, United States ACV Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...

  • Account Support Representative 10a-6:30p

    2 weeks ago

    Buffalo, United States ACV Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...

  • RN Homecare Opportunities | Buffalo, NY | 8p

    3 months ago

    Buffalo, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a Registered Nurse (RN) to assume responsibility and accountability for the application of the nursing process and the delivery of patient care. The Registered Nurse (RN) demonstrates the ability to make clinical judgments in an effective and efficient manner under the direction of the Director of Clinical Services....

  • Account Representative Professional

    7 days ago

    Buffalo, New York, United States Sonwil Distribution Center Inc Full time

    Job Overview\ Sonwil Distribution Center Inc is seeking a skilled Account Representative Professional to join our team. As an Account Representative Professional, you will be responsible for managing customer relationships, processing orders, and ensuring timely shipping and inventory management.\\About the Role\ We are looking for a highly organized and...

  • Customer Support Representative

    9 hours ago

    Buffalo, New York, United States iQuor Full time

    About iQoriQor is an innovative company that empowers individuals to reach their full potential. Our mission is to deliver exceptional customer experiences through cutting-edge technology and a passion for excellence.Job SummaryWe are seeking a skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be the...

  • Patient Support Associate

    6 months ago

    Buffalo, United States United States Steel Corporation Full time

    Patient Support Associate Buffalo General Medical Center Full Time Evenings Job Description This position, under the general supervision of the RN or Transport Manager, is responsible for environmental, inventory, dietary, transportation, limited clerical and patient comfort duties. Performs computer input. Participates in patient care...

  • Dynamic Account Growth Representative

    3 weeks ago

    Buffalo, New York, United States Spectrum Full time

    Senior Account Sales RepresentativeSelling products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors is a key aspect of this role. This involves door-to-door solicitation, lobby events, and building strong relationships with property managers.The major duties and responsibilities of this position...

  • Account Support Representative

    9 hours ago

    Buffalo, New York, United States ACV Full time

    Company OverviewACV is a dynamic company with a people-first mindset and a deep culture of growth and autonomy. We offer competitive compensation packages, learning and development opportunities, and a collaborative atmosphere.

  • Telephone Support Representative

    2 weeks ago

    Buffalo, New York, United States CRST The Transportation Solution, Inc. Full time

    Key ResponsibilitiesAs a Telephone Support Representative at CRST The Transportation Solution, Inc., your primary responsibility will be to provide top-notch customer service to our clients and customers. You will handle inbound calls, respond to customer inquiries, and resolve issues in a timely and professional manner.You will also be required to document...

  • Accounting Support Professional

    11 hours ago

    Buffalo, New York, United States University at Buffalo Full time

    Job SummaryWe are seeking a highly organized and detail-focused Accounting Support Professional to assist with payroll processing and related tasks. This role is ideal for individuals with strong analytical skills and a passion for numbers.Responsibilities:Process payroll data entry and calculationsVerify accuracy of payroll recordsCollaborate with...

  • Key Account Food Service Representative

    3 weeks ago

    Buffalo, Minnesota, United States Upper Lakes Foods Full time

    About the JobWe are seeking a highly skilled Key Account Food Service Representative to join our team at Upper Lakes Foods, Inc. Located in Minnesota, we are the largest independent wholesale food distributor in the state, serving customers such as restaurants, schools, and national chain accounts.Salary: $60,000 - $80,000 per year based on experienceAbout...

  • Account Executive

    5 months ago

    Buffalo, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! BASIC PURPOSEOwns assigned customer relationships and drives sales growth, item and category penetration and profitability of those relationships. Coordinates and leads efforts of the Customer Service Representative and...

  • Administrative Support Specialist

    15 hours ago

    Buffalo, New York, United States Collabera Full time

    About This RoleWe are looking for a skilled Administrative Support Specialist to join our team at Collabera.This position involves providing high-level administrative support to ensure the effective functioning of our global business operations.The ideal candidate will have exceptional organizational skills, excellent communication abilities, and proficiency...

  • Store Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Tops Friendly Markets Full time

    **About Our Store**Tops Friendly Markets offers a wide selection of products and services to meet the needs of our customers. As a Store Customer Service Representative, you will play a critical role in delivering an exceptional shopping experience.**Job Summary:**We are looking for a motivated and detail-oriented individual to join our team as a Retail...

  • Nurse Assistant

    3 days ago

    Buffalo, United States Kaleida Health Full time

    **Nurse Assistant** **Location:** Buffalo General Medical Center Location of Job: US:NY:Buffalo Work Type: Full-Time **Shift:** Shift 2 Job Description **Summary:** The Nurse Aide performs assigned duties under the direction and supervision of a licensed professional, and provides support services as assigned on the various nursing units by...

  • Driver

    3 days ago

    Buffalo, United States Kaleida Health Full time

    Driver Location: Rehab & Pathology Location of Job: US:NY:Williamsville Work Type: Part-Time Shift: Shift 2 Job Description Summary: Responsible for the pick up and delivery of various packages, supplies and/or equipment in a timely and courteous manner. Education And Credentials Responsibilities: Minimum of high school diploma or equivalent required. Must...