Account Support Representative 11:30a-8p
4 weeks ago
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company's 401(k)
Who we are looking for:
The Account Support Representative works closely with car dealerships from across the U.S. to support ACV Auctions' unique business solutions. The Account Support Representative will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. This role will interact with and support customers through their day in a team environment. The Account Support Representative supports customers through performing duties and tasks under minimal supervision.
What you will do:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Receive inbound calls from ACV customers.
- Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools.
- Perform outbound calls to ACV customers as needed to resolve issues.
- Document activities, strategies and efforts within Salesforce.
- Provide pre- and post-sales support to customers to ensure consistent repeat business.
- Meet or exceed SLA's to issue resolutions.
- Understand ACV policies and procedures.
- Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
- Present current ACV offerings, products, services and newest features to promote business.
- Communicate with business owners and decision makers in a professional and courteous manner.
- Meet or exceed all goals and KPIs set by management and the department.
- Perform additional duties as assigned.
- High School Diploma or equivalent required
- 2 years' administrative or customer service experience
- Ability to read, write, speak, and understand English.
- A reliable self-starter who is capable of thriving in a fast paced and ever changing environment.
- Customer-first philosophy
- Resilience, problem-solver, action-oriented and a driver of results
- Experience supporting customers (customer service /retail) a plus.
- Fluent Spanish a plus
- Team Player and adaptable
Compensation: $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
#LI-CG1
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
Other details
- Job Family Sales
- Job Function Sales Ops Support
- Pay Type Hourly
- Job Start Date Thursday, November 21, 2024
Apply NowLearn More
-
Account Support Representative 11:30a-8p
4 weeks ago
Buffalo, United States ACV Full timeIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...
-
Account Support Representative
4 weeks ago
Buffalo, United States ACV Full timeIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...
-
Account Support Representative
1 month ago
Buffalo, United States ACV Full timeIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...
-
Account Support Representative
1 week ago
Buffalo, United States ACV Full timeIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...
-
Account Support Representative 10a-6:30p
4 weeks ago
Buffalo, United States ACV Full timeIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...
-
Account Support Representative 10a-6:30p
1 month ago
Buffalo, United States ACV Full timeIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...
-
Account Representative Professional
4 weeks ago
Buffalo, New York, United States Sonwil Distribution Center Inc Full timeJob Overview\ Sonwil Distribution Center Inc is seeking a skilled Account Representative Professional to join our team. As an Account Representative Professional, you will be responsible for managing customer relationships, processing orders, and ensuring timely shipping and inventory management.\\About the Role\ We are looking for a highly organized and...
-
Buffalo, United States SPECTRUM Full timeJOB SUMMARYThe Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company's Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management...
-
Sales Representative for Residential Accounts
2 weeks ago
Buffalo, New York, United States Spectrum Full timeSales Representative for Residential AccountsAt Spectrum, we are looking for a skilled Sales Representative to join our team in providing top-notch services to our residential customers.About the Role:We are seeking a results-driven Sales Representative to sell products and services to customers in assigned non-bulk multi-dwelling units (MDU)...
-
Buffalo, United States SPECTRUM Full timeJOB SUMMARYThe Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management...
-
Buffalo, United States SPECTRUM Full timeJOB SUMMARYThe Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management...
-
Buffalo, United States SPECTRUM Full timeJOB SUMMARYThe Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management...
-
Community Solutions Technical Support Representative
14 hours ago
Buffalo, United States Spectrum Full timeJob DescriptionJob DescriptionJOB SUMMARYThe Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative...
-
Account Support Representative
3 weeks ago
Buffalo, New York, United States ACV Full timeCompany OverviewACV is a dynamic company with a people-first mindset and a deep culture of growth and autonomy. We offer competitive compensation packages, learning and development opportunities, and a collaborative atmosphere.
-
Customer Support Representative
3 weeks ago
Buffalo, New York, United States iQuor Full timeAbout iQoriQor is an innovative company that empowers individuals to reach their full potential. Our mission is to deliver exceptional customer experiences through cutting-edge technology and a passion for excellence.Job SummaryWe are seeking a skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be the...
-
Key Account Sales Representative
5 days ago
Buffalo, United States New Era Cap, LLC Full timeSince 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new...
-
Telephone Support Representative
4 weeks ago
Buffalo, New York, United States CRST The Transportation Solution, Inc. Full timeKey ResponsibilitiesAs a Telephone Support Representative at CRST The Transportation Solution, Inc., your primary responsibility will be to provide top-notch customer service to our clients and customers. You will handle inbound calls, respond to customer inquiries, and resolve issues in a timely and professional manner.You will also be required to document...
-
Accounting Support Specialist
2 weeks ago
Buffalo, New York, United States Computer Task Group, Inc Full timeThe Computer Task Group, Inc is seeking a Part-time Accounting Support Specialist to assist in reviewing and processing invoices for the ATM department.This role offers flexible hours with varying schedules based on the volume of incoming invoices. The position can be in-person, hybrid, or remote, allowing for a balance between work and personal life.As an...
-
Senior Tax Accountant
4 days ago
Buffalo, United States DCM Staffing Full timeDCM Staffing http://www.dcmstaffing.com http://www.dcmstaffing.com trueSenior Tax AccountantBuffalo USPosted: 11/26/2024 2024-11-26 2025-01-13 Job Number: 28562321Job DescriptionTax Accountant 4 days in office, Buffalo, NYOur client, a growing law firm with multiple offices is searching for a Tax Accountant to add to their team. This position is newly...
-
Accounting Support Professional
3 weeks ago
Buffalo, New York, United States University at Buffalo Full timeJob SummaryWe are seeking a highly organized and detail-focused Accounting Support Professional to assist with payroll processing and related tasks. This role is ideal for individuals with strong analytical skills and a passion for numbers.Responsibilities:Process payroll data entry and calculationsVerify accuracy of payroll recordsCollaborate with...
