CNA Unit Clerk- FT- Nights- PCCU 3

5 days ago

Edinburg, United States DHR Health Full time
DHR Health - US:TX:Edinburg - Nights

Summary:

Under the supervision and guidance of a licensed nurse RN, the CNA/Unit Clerk is responsible for assisting with direct patient care within the scope of their practice as well as other work on the unit which supports the patient environment. The CNA/Unit Clerk assists staff to ensure optimal patient care and assists the healthcare team to provide and maintain a clean, safe, and attractive environment for patients. Work will include components of direct patient care, nutrition, observation, documentation, transportation of patients and supplies, and general maintenance of the patient environment. Assist clinical team members by performing a variety of duties for patients within the patient focused care system and under the direction/supervision of a registered nurse. Under the direction/supervision of a registered nurse, this position performs a variety of clerical and receptionist duties for an assigned nursing unit. Assists in the transcribing and processing of physicians orders, maintains patient charts in an accurate manner and maintains adequate unit supplies.

POSITION EDUCATION/ QUALIFICATIONS:

  • High School graduate or G.E.D. certificate required.
  • Current CNA certification or Patient Care certification required.
  • Current BLS/CPR certification required.
  • Must be able to be sensitive to cultural and bilingual issues.
  • Good written and verbal communication skills required.
  • Ability to read, write and speak English
  • Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
  • Prefer hospital experience

Responsibilities:

  • Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
  • Assists all patients, family members/significant others, physicians, visitors and employees in a friendly manner.
  • Introduces self and uses caring, thoughtful words either in person or on the telephone.
  • Demonstrates ethical and appropriate behavior for clinical environment to include, but not limited to, dignity, patient's rights and privacy, and the maintenance of confidentiality of patient information.
  • Demonstrates caring. If unable to assist an individual in needs, offers to find someone who can.
  • Demonstrates proper telephone etiquette. If transferring a telephone call, announces the caller and briefly explains the situation before ending the transfer.
  • Always makes eye contact when speaking with patients, family member or significant others, visitors, employees, etc.
  • Knocks before entering a room or office.
  • Addresses all individuals courteously.
  • Keeps voice down; does not shout or use improper language.
  • Responds to all inquiries promptly and courteously.
  • Works together in the spirit of teamwork.
  • Shares information so that the people who need to be aware of the facts are informed.
  • Performs clerical/clinical duties as assigned by the nurse or physician
  • Transcribes physicians' orders, and maintains chart records and other files
  • Answers phones and routes calls to the appropriate parties
  • Uses resources in an efficient and cost effective manner.
  • Maintains and promotes a team spirit through active cooperation and collaboration
  • Assures that patient equipment and supplies are available and are in operating condition.
  • Maintains knowledge of and conforms to Hospital (PCCU) policy/procedures.
  • Assists department manager with various clerical duties as directed
  • Assists the floor with C.N.A. duties when the unit is short staffed.
  • Other duties as assigned

Other information:

JOB KNOWLEDGE/EXPERIENCE:

  • Six (6) months - One (1) year continuous experience.
  • Strong interpersonal skills, knowledge of proper telephone etiquette, and strong typing skills are highly desired.
  • Knowledge of medical terminology a must.
  • Must have proficient organizational skills and computer skills
  • Must have excellent customer service skills.
  • High degree of competency/experience in general.
  • Requires good communication and organizational skills.
  • Requires reasoning ability and good independent judgment.

LINES OF REPSONSIBILITES:

(Chain-of-command)

1. Registered Nurse → 2. Director → 3. Chief Nursing Officer

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

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