Customer Service Representative
1 week ago
Hercules is currently looking for a Customer Service Representative that will work a hybrid schedule. As a Customer Service Representative, you'll have an opportunity to be a part of a team that directly impacts our company's mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.
Responsibilities:
- Provide best-in-class customer service
- Achieve and maintain quality assurance standards
- Strong active listening skills to properly interpret and resolve customer requests
- Take ownership during customer interactions and achieve first-call resolution outcomes
- Calculate and explain customer disbursements
- Process sales-related work orders
- Generate revenue reports
- Prepare correspondences for internal and external customers
- Interpret and explain contract terms
- Diffuse difficult customer interactions
- Liaise with key departments to coordinate sales-related activities
- Participate in special projects as requested
Requirements:
- Ability to work one weekend day (Saturday or Sunday) per week
- Bachelor's degree from an accredited college or university, or equivalent applicable experience
- Minimum of 1-2 years of customer service experience
- Excellent English verbal and written communication skills
- Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus
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