Customer Service Specialist

3 months ago


Hicksville, United States Nassau Candy Distributors, Inc. Full time

Nassau Candy is a premier manufacturer, importer and distributor of candy, specialty confections, gourmet foods and customized products.

We are seeking a strong and enthusiastic Customer Service / Live Chat Agent to join our fast paced team

Our Customer Service / Live Chat Agents are responsible for screening potential customers and connecting them with the appropriate Customer Service and Sales team members to support their business needs, as well as for providing a stellar level of customer support to new and existing clients.


Essential Functions:

Review all leads generated by Drift's WebBot through live chat and prequalify them

Identify business needs by researching and speaking with customers to better understand the objective and potential sales

Confirm information and load details into Deacom ERP

Assign prospective customers to members of the team

Schedule meetings between the customer and the designated sales team representative as needed

Obtain customer registration information ​enabling them to shop on our websites

Respond to customer service tickets generated by Drift or assign them to the appropriate customer service team member

Effectively respond to emails and Live Chat messages addressing requests for support

May perform other duties and participate in other projects as needed

Minimum Requirements:

Minimum 2 years of experience in Customer Service or related fields.

High School diploma required

Excellent writing and communication skills

Knowledge of Microsoft Office applications

Prior experience with Live Chat and ERP systems preferred

Organized with exceptional follow-up

Ability to multi-task in a dynamic work environment

Ability to think and respond quickly and intelligently

Experience supporting Sales in a CPG organization is preferred.

Excellent career opportunity in an established and thriving Long Island company.



Nassau Candy is proudly an Equal Opportunity Employer



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