See more Collapse

Front Desk Agent

1 month ago

Monroe, United States Aimbridge Hospitality Full time

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent required; College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
* Ability to read comprehend and write simple instructions and/or short correspondence and memos
* Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
* An operational knowledge of Microsoft Office suite
* Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
* Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
* Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

*
* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquiries from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
* Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

Our new hotel in Monroe NC offers everything you need to maintain your routine on the road. Relax in our modern accommodations with plush Marriott bedding, well-lit workspaces, and smart TVs. Start your morning on the right foot with energizing selections from our free breakfast served daily or try local restaurants nearby like The Smoke Pit, Koumi Express, and Taqueria La Unica. Stay active with cardio equipment and free weights at our 24/7 fitness center or head to the refreshing outdoor pool to unwind after a busy day. During your stay, enjoy easy access to Wingate University, Dowd Center Theatre, Matthews Sports Complex, and more local attractions near our hotel. We also have a flexible event venue onsite for intimate special occasions and productive meetings.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

We have other current jobs related to this field that you can find below

  • Front Desk Agent

    3 weeks ago

    West Monroe, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn West Monroe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.ESSENTIAL FUNCTIONS :Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...

  • Front Desk Agent

    4 weeks ago

    Monroe, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    1 month ago

    West Monroe, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn in West Monroe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Admin

    2 weeks ago

    Monroe, Louisiana, United States Knight Law Firm, LLC Full time

    Are you ready to be the welcoming face of Knight Law Firm in Monroe, LA? We are seeking a full-time OR part-time Front Desk Administrator who embodies empathy and effectiveness to assist our legal team. This position earns competitive pay ranging from $15 to $25 per hour, alongside bonuses, company parties, flexible schedules that promote a healthy work-life...

  • Front Desk Admin

    1 month ago

    Monroe, United States Knight Law Firm, LLC Full time

    Are you ready to be the welcoming face of Knight Law Firm in Monroe, LA? We are seeking a full-time OR part-time Front Desk Administrator who embodies empathy and effectiveness to assist our legal team. This position earns competitive pay ranging from $15 to $25 per hour, alongside bonuses, company parties, flexible schedules that promote a healthy work-life...

  • Front Desk Receptionist Monroe

    1 month ago

    Monroe, United States Boston Children's Hospital Full time

    Title **Front Desk Receptionist** Description **COVID vaccine will be required unless medical / religious exemption.** Seeking a Medical Assistant for our Pediatric office in Monroe, NY.Organizational Duties and Responsibilities Performs duties to support the goals and objectives of Boston Children's Health Physicians in its efforts to provide quality...

  • Front Desk Associate

    4 weeks ago

    Monroe, United States Super 8 by Wyndham - Monroe, WI Full time

    You will be working front desk at a hotel. This includes checking guests in and out. Assisting them as necessary. You would be cleaning public areas of the hotel and stocking items as needed, walking the common areas of the hotel to make sure everything is okay and doing laundry. Hotel experience would be nice but not necessary. Being comfortable with a...

  • Dental Customer Service/Front Desk Administrator

    1 month ago

    Monroe, United States Dentistry of the Carolinas Full time

    Dental Customer Service/Front Desk Administrator - MonroeWe are looking for an experienced Dental Customer Service/Front Desk Administrator with a positive attitude and a commitment to exceptional customer service. The ideal candidate should have:Dental office experience is a MUST, including proficiency with Dentrix software, capable of creating and...

  • Dental Customer Service/Front Desk Administrator

    1 month ago

    Monroe, United States Dentistry of the Carolinas Full time

    Job DescriptionJob DescriptionDental Customer Service/Front Desk Administrator - MonroeWe are looking for an experienced Dental Customer Service/Front Desk Administrator with a positive attitude and a commitment to exceptional customer service. The ideal candidate should have:Dental office experience is a MUST, including proficiency with Dentrix software,...

  • Adminstrative Assistant/ Front Desk Coordinator

    4 days ago

    Monroe, United States Marc Feder DMD Full time

    Overview: **Responsibilities**: - Greet and welcome patients in a friendly and professional manner - Answer and direct phone calls in a polite and efficient manner - Assist with appointment check-ins, check-outs, and appt confirmations - Handle customer inquiries and provide accurate information - Maintain a tidy and presentable front desk area - Assist...

  • Front Desk Receptionist

    3 weeks ago

    Monroe, United States Center For Emotional Health Full time

    Job DescriptionJob DescriptionSalary: $15/hourGrowing Private Psychiatry office with 40+ locations looking for quality staff to grow with us!Center for Emotional Health is undergoing significant growth and expansion in outpatient behavioral health services as the need for treatment for behavioral health concerns is consistently on the rise. We integrate...

  • Patient Care Associate

    3 weeks ago

    Township of Monroe, United States Astera Cancer Care Full time

    Why Join Us? For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities of Central New Jersey. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all...

  • Durable Medical Eq. Front Desk Customer Service at Midsouth Medical, Inc.

    4 weeks ago

    Monroe, United States Midsouth Medical, Inc. Full time

    Job DescriptionJob DescriptionAs a growing leader in the Durable Medical Equipment industry, Midsouth Medical, is seeking to add a CSR specialist to our team.DME Customer Service Representative- FRONT DESKIndividuals will be trained on guidelines for home medical equipment.Duties:Greet walk in patientsAnswer incoming calls and respond to customer inquiries...

  • Service Desk

    4 weeks ago

    Monroe, United States Planet Fitness Full time

    Job DetailsJob Location 410 Monroe - Monroe, WA Position Type Part Time Salary Range $16.00 - $16.50 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing...

  • Retail Sales Associate

    1 month ago

    Monroe, United States CubeSmart Full time

    **Retail Sales Associate (Part-Time)** CAROUSEL_PARAGRAPH * Monroe, Connecticut * Customer Service/Retail * 14259 ** Share Job** ** Job Description** **Overview** **At CubeSmart, our culture makes the difference. When we say its whats** ***inside*** **that counts, we are saying you count** **Responsibilities** **What CubeSmart offers:** NON-TRADITIONAL...

  • Front Desk Floater

    4 weeks ago

    Monroe, United States AmericInn Lodge and Suites Full time

    Fill in floater for 1st (6-2) 2nd (2-10) and 3rd (10-6) shifts. You will be hired as a part time floater fill in on all shifts. This will include working Holidays and weekends. Duties include but not limited to making beds, washing and folding laundry, stripping rooms, answerering phones, checking in guests, guests services, customer relations, night audit,...

  • Leasing Consultants for Apartment Communities

    4 weeks ago

    Monroe, United States Career Strategies, Inc. Full time

    We currently have amazing opportunities for awesome, well rounded apartment leasing agents! If you are a leasing machine and love interacting and helping current and prospective residents, this is the opportunity for you! The Position The leasing agent is the first point of contact and key to shaping the amazing experience residents and visitors enjoy at a...

  • Licensed Massage Therapist

    2 weeks ago

    Monroe, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy Trumbull/Monroe: 51 Monroe Tpke, Trumbull, CT 06611Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At...

  • Licensed Massage Therapist

    3 weeks ago

    Monroe, United States Massage Envy Full time

    Overview:Learn more about the general tasks related to this opportunity below, as well as required skills.Where Better Careers Begin!Massage Envy Trumbull/Monroe: 51 Monroe Tpke, Trumbull, CT 06611Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any...

  • Licensed Massage Therapist

    3 weeks ago

    Monroe, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy Trumbull/Monroe: 51 Monroe Tpke, Trumbull, CT 06611Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At...